House-on-the-Hill suits Tie Rack

September 1, 2008

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Specialist designer retailer Tie Rack has selected House-on-the-Hill’s SupportDesk software as its new IT Help Desk tool.

Tie Rack’s Help Desk, based at its Brentford, Middlesex headquarters, handles IT issues for internal and external third party suppliers, head office staff and retail outlets. The company, which has more than 260 stores in 26 countries, previously used a product supplied by Touchpaper.

We needed a centralised call management system to give departmental visibility and improve call handling and allocation, explained Network Manager Edward Pennie. The system will allow us to better capture, manage and monitor calls. It will also give us the facilities to email customers with progress and closures, keep a history of issues and run reports to monitor calls.

Pennie implemented House-on-the-Hill’s solution at a previous company and commented: Our experience there was excellent. I always found House-on-the-Hill to be helpful during upgrades and troubleshooting. At Tie Rack they have been extremely helpful in the procurement process, with help and advice during the initial stages.

Tie Rack, best known for its high quality ties, scarves and fashion accessories, opened its first shop in London in 1981. Iain Broadhead, Managing Director of Manchester-based House-on-the-Hill said: We’re delighted that Tie Rack has found the perfect software match for its IT Help Desk.

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