House-on-the-Hill Ltd receives PinkVerify Service Support certification

service desk software

April 27, 2007


PinkVerify recognizes software tools that have been objectively assessed based on guidance provided by the United Kingdom’s Office of Government Commerce (OGC), and certified by a qualified Pink Elephant IT Service Management Consultant. Tools that are verified in Incident, Problem, Change and Configuration Management receive the PinkVerify Service Support logo, which designates tools that are compatible with IT management best practices according to the IT Infrastructure Library (ITIL).

The announcement was made as SupportDesk Green, which includes more than 100 brand-new features, was formally launched at the Service Desk and IT Support Show at London’s Olympia.

It is most encouraging that, following a rigourous evaluation by Pink Elephant, our new flagship product has been externally judged to meet ITIL standards, House-on-the-Hill Managing Director Iain Broadhead commented. Staff with Pink Certification

Certification is another major step in House-on-the-Hill’s development, he added. ‘supportDesk Green is already a particularly good value-for-money solution. This confirmation of its ITIL compatibility means organizations of all sizes can have increased confidence in our ability to provide a reliable, high quality tool that meets tough global standards.

House-on-the-hill’s scalable products have been sold in more than 40 countries. SupportDesk Green includes new easy-to-use customizable features and a fully integrated Configuration Management Database.

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