One of the country’s leading colleges and business training centres is delivering even better results to its IT users after installing a new Service Desk system.
Runshaw College has chosen House-on-the-Hill’s SupportDesk software to support implementation of Incident Management, Change Management and Problem Management processes within its IT Services support function and to aid its continual improvement strategy.
‘staff have greater visibility and awareness of call tracking, said Project Manager and Help Desk Operator Mike Anthony. The service provided is much improved due to incidents, requests, problems and changes being more effectively managed. Runshaw’s sixth form centre in Leyland, Lancashire, offers a wide range of A Levels and vocational programmes. It also provides education at two adult centres in Chorley. Its Business Centre delivers training and development programmes and work-based training to hundreds of businesses across the North West.
House-on-the-Hill best met our requirements for functionality, cost, and support requirements, Mike added. Problems are investigated and diagnosed correctly. Knowledge is distributed throughout the team. The Help Desk supports 800 staff and, indirectly, more than 9,000 students.
He said House-on-the-Hill’s post-implementation support had been excellent.
Trudy Broadhead, Director of Manchester-based House-on-the Hill, commented: Runshaw College boasts some of the best exam results in the country. Were very pleased to be helping it pass with flying colours all the tests which its IT users set.