Leading international service desk software firm House-on-the-Hill has gone green with its latest product, saying the result will save users loads of energy.
‘supportDesk Green has more than 100 brand-new features including major enhancements in capabilities for Incident, Change, Problem, Configuration and advanced Service Level Management, the Manchester-based company announced.
The solution, to be formally launched at the Service Desk and IT Support Show (SITS) at London’s Olympia from 24-26 April, includes features to align with the IT Infrastructure Library (ITIL – internationally accepted guidelines for Best Practice in IT Service Management).
House-on-the-Hill, which has sold its products in 40 countries, has been supplying scalable service desk solutions for more than 14 years but Green, which will succeed SupportDesk Blue, represents its most significant breakthroughs to date.
The new solution contains a host of improvements and new easy-to-use, customisable facilities but stays true to our philosophy of functional design and extremely cost-effective high-end features, making it suitable for any size of business, said Managing Director Iain Broadhead. We believe it is a tier one product at a tier two price.
Among the enhancements are a fully integrated Configuration Management Database, (CMDB), a financial depreciation module, the ability to configure log-ins to give access to advanced permissions, news items to alert users to important developments, an improved Service Level Agreement calendar, and an Executive Dashboard which colour codes incidents depending on their urgency according to ITIL. A Web server allows customers to track their own incidents.
More than 30,000 separate service categories can be created. It can interface with popular IT tools such as Active Directory, eDirectory, Microsoft SMS, Centennial Discovery and LANDesk.
A feature of particular interest to engineers working off-site is that it also offers access from Personal Digital Assistants (PDAs), Blackberries or mobile phones.
House-on-the-Hill said most of the new features were the result of customer feedback.
We have given the green light for an affordable service desk, Broadhead added. A lot of thought has gone into this new product which will save our users even more energy and boost their performance every working day.