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October 31, 2011

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IT in Housing 2011
HotH will be attending the IT in Housingshow this year at Olympia Conference Centre, London on the 22nd and 23rd of November. The show, now in its 11th year, always promises to be a useful insight into the current IT environment within the housing sector, and offers talks and presentations throughout the day. If you are planning to attend the conference, be sure to pay the HotH stand a visit!

User Group – 18 Days and Counting!
We can confirm that this year’s guest speaker will be Barclay Rae : an IT Service Delivery expert with many years of experience in the field of effective IT Service Management. Barclay will be speaking on behalf of the Service Desk Institute and we are really looking forward to what promises to be an insightful and dynamic talk!

Welcome Edinburgh Academy
This month we would are pleased to welcome the Edinburgh Academy to the HotH family as new SupportDesk customers. The city centre school delivers teaching from nursery to secondary level, providing a well-rounded education for children as they embark upon their chosen educational paths.

The Academy offers a modern sports centre, the facilities of which are used not only by the school, but by the local community, businesses and youth clubs. So a big HotH welcome to Edinburgh Academy, we look forward to a long and happy working relationship.

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest