House Bulletin March 2011 : New Residents, HotH IT Recycling, and SDITS Show 2011

service desk software

March 22, 2011

Blog

Welcome
Welcome to the latest HotH bulletin; a regular update on House-on-the-Hill news designed to keep you up-to-speed with new developments.

House-on-the-Hill at SDITS 2011
HotH are using this year’s SDITS as a platform to showcase the increased customisability and functionality of SupportDesk. House-on-the-Hill will be demonstrating how the ITIL V3 Cloud offering and newly designed Windows 7 version with intelligent toolbar have contributed towards the software’s evolution and user friendly nature while working to tight budgets.

If you happen to be at the show then please stop by Stand 316 and say hello!

Recycle IT
House-on-the-Hill have been donating all their unused IT equipment to Manchester-based Community Interest Company, Recycle-IT. Not only does the business provide jobs and experience for underprivileged and homeless people in the north-west, while delivering ethical disposal services, but the donated equipment is overhauled and put back in to use in various disadvantaged locations across the globe.

HotH most recently donated six servers, two monitors, two printers, a laptop, and a number of other peripherals. In the near future we hope to hear back about the equipment’s new homes and uses and we shall endeavor to keep you all posted too.

Don’t just let your unused IT equipment gather dust in a store cupboard, get involved with this fantastic nationwide drive. More information can be found at the company’s website or email info@recycle-it.uk.com.

New Residents
Welcome to the host of new arrivals at House-on-the-Hill over the last month or so: taking their service desk needs forward with SupportDesk areBroadland District CouncilCCI DistributionSouth Central Ambulance ServiceIrwell Valley Housing AssociationIndigo RetailDiMS!, antipodeansData Detect, and two more systems for the Hire Direct and Asset Team subsidiaries of Speedy Hire. We warmly welcome them all in to the House family and look forward to a rewarding working relationship.

Farewell
Thanks for reading this e-bulletin. If you have any suggestions for future news items please email using bulletin@houseonthehill.com and don’t forget to email your new feature-suggestions for the SupportDesk 2012 project to 2012@houseonthehill.com

Stay Updated

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest