House Bulletin June 2011: SupportDesk Customers Old and New

service desk software

June 24, 2011

Blog

Welcome

Welcome to the latest HotH bulletin; a regular update on House-on-the-Hill news designed to keep you up-to-speed with new developments.

SupportDesk Version 1

We often tell you about our new customers, but for a change, we wanted to mention one of the very first customers to join the House-on-the-Hill family: SAA Consultants Ltd, based in Plymouth. SAA bought SupportDesk Version 1 back in 1994, and we are happy to say that we at HotH are still providing the solution to their service desk needs!

Happy 1st Birthday!

We are delighted to welcome Dairy Farm Manila and Dairy Farm Taiwan to the House-on-the-Hill community. Dairy Farm in Hong Kong have been customers for many years (since 2004) and Dairy Farm Malaysia have recently passed their first birthday with HotH. Dairy Farm is a member of the Jardine Matheson Group, based in Asia, and we are proud to say that Dairy Farm voted HotH as their preferred supplier. We look forward to more members of the group joining us.

Ahead in the Cloud

SupportDesk as a Service is becoming an attractive alternative option for HotH clients, and something that The International Hotel Group have recently taken advantage of by adding a hosted solution to their portfolio. Charter Telecom in Canada have also recently discovered the Cloud possibilities on offer, by transferring their in-house system to a web based solution hosted by us.

If you would like more information about SupportDesk in the Cloud, please drop us an email at info@houseonthehill.com.

Farewell

Thanks for your continued business and reading this e-bulletin. If you have any suggestions for future news items please email usingbulletin@houseonthehill.com and don’t forget to email your new feature-suggestions for the SupportDesk 2012 project to 2012@houseonthehill.com.

Stay Updated

Category

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest