House Bulletin June 2011: SupportDesk Customers Old and New

service desk software

June 24, 2011



Welcome to the latest HotH bulletin; a regular update on House-on-the-Hill news designed to keep you up-to-speed with new developments.

SupportDesk Version 1

We often tell you about our new customers, but for a change, we wanted to mention one of the very first customers to join the House-on-the-Hill family: SAA Consultants Ltd, based in Plymouth. SAA bought SupportDesk Version 1 back in 1994, and we are happy to say that we at HotH are still providing the solution to their service desk needs!

Happy 1st Birthday!

We are delighted to welcome Dairy Farm Manila and Dairy Farm Taiwan to the House-on-the-Hill community. Dairy Farm in Hong Kong have been customers for many years (since 2004) and Dairy Farm Malaysia have recently passed their first birthday with HotH. Dairy Farm is a member of the Jardine Matheson Group, based in Asia, and we are proud to say that Dairy Farm voted HotH as their preferred supplier. We look forward to more members of the group joining us.

Ahead in the Cloud

SupportDesk as a Service is becoming an attractive alternative option for HotH clients, and something that The International Hotel Group have recently taken advantage of by adding a hosted solution to their portfolio. Charter Telecom in Canada have also recently discovered the Cloud possibilities on offer, by transferring their in-house system to a web based solution hosted by us.

If you would like more information about SupportDesk in the Cloud, please drop us an email at


Thanks for your continued business and reading this e-bulletin. If you have any suggestions for future news items please email and don’t forget to email your new feature-suggestions for the SupportDesk 2012 project to

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