House Bulletin February 2011 : Profiles and New Residents

service desk software

March 4, 2011

Blog

Welcome
Welcome to the latest HotH bulletin; a regular update on House-on-the-Hill news designed to keep you up-to-speed with new developments.

SupportWorld Magazine Profile
We are looking at submitting one of our customers to feature in an upcoming edition of the SupportWorld Magazine Profile section. Every month the support industry’s leading periodical talks to service desk teams about how they go about providing exceptional service to customers, the challenges they face on a day-to-day basis, and gather a sense of the spirit of the chosen help desk.

The magazine circulates to over 15,000 readers each issue and is as simple as answering a few brief questions. If you think your service desk might be interested in taking part email your interest to willpearson@houseonthehill.com .

New Residents
Welcome to all the new arrivals at House-on-the-Hill over the last month or so: taking their service desk needs forward with SupportDesk areBeaverbrooksNewport City CouncilDuostream Technology, while
Dairy Farm Manila have followed their sister departments in Hong Kong and Malaysia by also choosing HotH. We look forward to a fruitful working relationship and welcome them all in to the House family.

Farewell
Thanks for reading this e-bulletin. If you have any suggestions for future news items please email using bulletin@houseonthehill.com and don’t forget to email your new feature-suggestions for SupportDesk 2012’s Mandeville project to 2012@houseonthehill.com

Stay Updated

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula TredgettEpping Forest