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HotH Teams Bot *New And Improved!*
For the past year and a half, MS Teams has become an integral part of business. As a result, we have accelerated the development of our very own Teams integration even further – with HotHBot V2!
HotHBot V2 allows you to effortlessly categorise your tickets, in a format that is similar to what you use HotH. Select a Customer / End-User, choose a Type, Status & Priority and away you go – clicking OK on the form will instantly generate a ticket for you!
Need to view the ticket in full? HotHBot generates a link directly to your system so you can see how it is progressing!
How to HotH – #Mail API
The Mail API allows service desk agents to set ticket properties in the body of an email when creating a new ticket or responding to an existing ticket.
Easy to use and switch on
Ignored if sent by an end-user
How It Works:
Enable the Commands
To use these commands, House-on-the-Hill needs to enable #Mail API.
Create the Mail Read Form
Navigate using Settings > Email Settings, Type=Email Read Forms
An Email Read Form must exist in the required format
If the body of an incoming email contains a valid # control it will update that setting on the ticket. The incoming email address must correspond to a person permitted to update the ticket.
Set Type on a New Ticket Set Sub-Type on a New Ticket Set SLA on a New Ticket Set Urgency on a New Ticket Set Analysis on a New Ticket
#type <Name of Type> #subtype <Name of Sub-Type> #sla <Name of SLA> #urgency <Name of Urgency> #analysis <Name of Analysis>
Set Status on New or Existing Ticket Set Priority on New or Existing Ticket Set Assignee on New or Existing Ticket Set Group on New or Existing Ticket Set Customer/User on New or Existing Ticket Set Owner on New or Existing Ticket
#status <Name of Status> #priority <Name of Priority> #assign <Tag, Name or Email Address of Assignee> #group <Tag, Name or Email address of Group> #requester <Tag, Name or Email address of User> #raisedby <Tag, Name or Email address of Owner> Mark this new Note as private #internal