HotH User Group 2011

service desk software

October 4, 2011


We are plesed to announce that this year’s User Group is to be held at The Place Hotel in Manchester City Centre, on Thursday 17th November.

The day promises to be a valuable and insightful experience with this year’s theme focussed on Evolving Your SupportDesk. Tips and ideas will be offered by speakers as to how you can cultivate your system to achieve maximum efficiency, and some of the most interesting SupportDesk 2012 developments will be showcased to stimulate thought as to what your SupportDesk can do for you.

At the end of the day, we will cover some Hot Topics suggested by you, so if you would like to put ideas forward prior to the event, please do not hesitate to get in touch:

The User Group will be a first look at new developments in SupportDesk ready for the 2012 release, but as a taster of what to expect, here is a preview of one upcoming new addition to the software. The development of a Graphical Workflow Designer is nearing completion this month for the visualization of categorisations within Service Level Management: a drag and drop functionality will make it easier than ever before to manage your workflow.

The Workflow Designer can be introduced to your system whether or not status codes already exist and codes will be represented by boxes connected with arrows depending on parent and child relationships. When new or additional statuses are created, a box will appear ready for customisation after hitting the New toolbar button, and arrows can be dragged to determine new relationships.

This feature will be explored in detail on the day. If you would like to join us to find out more, there are just a few spaces remaining so please get in touch today: +44 (0) 161 449 7057

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