House-on-the-Hill’s latest product is highly competitive, Network Computing magazine has reported.
In its review of SupportDesk Green, the specialist magazine also concluded that the solution delivers a comprehensive support and help desk management system that is suited to both internal business use and for supporting external customers. Service Level Agreement (SLA) management was high up in a plethora of new features, it said.
‘supportDesk Green offers a complete set of tools for IT support staff and help desk engineers, allowing them to log and categorise calls, assign tasks, monitor their progress and track purchase orders … Despite the plethora of features … it delivers a very well designed interface that is easy to navigate, Network Computing’s reviewer added.
SupportDesk Green has more than 100 brand-new features including major enhancements in capabilities for Incident, Change, Problem, Configuration and advanced Service Level Management. The magazine said that for such a large product we found installation surprisingly simple.
It noted that earlier this year Network Computing said SupportDesk Green can be upgraded and customised with an extensive selection of optional modules. Basing costs on the number of concurrent users makes it highly competitive.