Graphical Workflow Designer

service desk software

September 20, 2011

Blog

Graphical Workflow Designer announced:

as the release of SupportDesk 2012 approaches, HotH’s technical wizards are revealing exciting new developments in the software’s functionality. This month, the introduction of a graphical workflow designer for the visualisation of categorisations within Service Level Management is nearing completion.

The Workflow Designer provides a graphical interface, allowing Status codes to be managed via a drag and drop facility. A visual workflow map can therefore be viewed with ease, facilitating the creation of new statuses and consequently optimising the efficiency of your system.

This new feature will prove revolutionary in the way that SupportDesk is configured, and will not only make the setup of new systems easier, but will greatly assist with the upkeep of your existing configuration.

If status codes already exist within SupportDesk, these will appear in the designer when it is first opened and will be represented by boxes connected by arrows depending on parent and child relationships. If additional statuses are being created or a workflow is being set up from scratch, then by simply hitting the New button on the toolbar, a box will appear ready for customisation. The status boxes and arrows can then be highlighted and dragged and dropped so that the connecting position on the box is adjusted.

This attractive new feature means that it will be easier than ever before to manage categories, make any adjustments or modifications, and to keep your SupportDesk running smoothly. The all new Workflow Designer will be released in SupportDesk 2012, so watch this space!

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Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

Buy it, it is the best ITSM toolkit I have ever worked with, including ServiceNow.

Michael BebbingtonService Delivery Manager – UK Plumbing Supplies

HotH is laser focused on Service Management, where many other platforms try to be all things to all men.  It’s a great product, I think this largely reflects the great people at HotH, everybody I have spoken to is business-like, pleasant and easy to work with”.

Stuart WilliamsHead of Operations – FourNet

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell WatersICT Servicedesk Administrator – South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, no question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

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