Future
- MS Teams 4.0
- Enhanced Web API
- Contract Service & Invoice Management
- Capacity & Availability Management
- Chat AI bot
- Accessibility & UI update
- Web-App Enhancements
- Latest ITIL Processes
- In-App Push Notifications
- Continual O365 Enhancements
- Workflow Designer Improvements
2022
- MS Teams 3.0
- Intune Connector
- Attachment Categorisation
- Schedule Emailing KPI Reports & Dashboards as PDFs
- Improved Field Filtering
- Risk Register ?
- Project Management
- Sales Order Processing
- HR Helpdesk Solution
- Improved Collaboration/Messaging
- Initiate MS Teams conversation within HotH
- 3CX VOIP
- Historical Ticket Reporting (Warehouse)
- Out-of-the-Box Enterprise Service Management Solution
- Wallboard
- Email Archive and File Archiving Integration
2021 (Available)
- Inventory Parts Management
- ‘In the Loop’ ticket subscriber email management
- #Mail API
- Email & Self-Service Automation Rules & Routing
- Login Role Management
- Universal Search Facility
- Asset Testing Process
- Microsoft Teams 2.0
- HotH In-App Store. Quickly add functionality
- Enhanced API
- Enhanced User Feedback
- Operations Process and Dashboard
- Zendesk Integration
- Document Management option
- Ticket Tagging
- Star Tickets
- Conversation Widget
2020 (Available)
- Email Oauth 2.0 support
- MS Azure AD Connect
- Lansweeper connector
- MS Teams bot 1.0
- House Chat Messaging app
- Multi Language releases for French, German, Spanish, Arabian etc.
- Rich Text Ticket Subjects
Still haven’t found what you’re looking for? Any suggestions? Contact roadmap@houseonthehill.com
