A service is defined as an individual mechanism provided or maintained by the IT department to facilitate specific functions carried out by the end-users. These should be named in simplistic terms so that they can be easily understood by all and could include examples such as Email, Intranet, or Printing.
Services are held and maintained within Your Company > Service Portfolio:
From this point the services can be flagged as live in the catalogue so that tickets can be logged against them. Tickets can be linked to Service updates for end user visibility. Service updates are monitored on the portal showing their operational status.
Learn more about this topic by visiting the Service Portfolio page.
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