The Self-Service Portal provides supported customers with the ability to log their own Tickets/Requests and then monitor the progress of those Tickets and add further notes.
If you intend to give your customers access to the system via the Self-Service Portal, then thought has to be given to the data they should see and available options. It is always best to provide a simple and self-explanatory dashboard. If you can engage your customers to use the Self-Service Portal, then this takes some of the load off the support team.
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