Self-Service Portal

The Self-Service Portal provides supported customers with the ability to log their own Tickets/Requests and then monitor the progress of those Tickets and add further notes.

If you intend to give your customers access to the system via the Self-Service Portal, then thought has to be given to the data they should see and available options. It is always best to provide a simple and self-explanatory dashboard. If you can engage your customers to use the Self-Service Portal, then this takes some of the load off the support team.

Learn more about this topic by visiting the Forms and Dashboards pages.


Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com

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