When starting out with HotH, the first area that needs to be configured is Your Company Settings.
This area contains the general characteristics of your organisation and overall settings for processing.
To find this, navigate to the Settings Cog > Your Company Settings:
You can leave most settings as the default for now, but be sure to enter you Name, Email, Office Hours and Public Holidays.
In the example below, 5 days means that your clocks on SLAs (Service-Level Agreements) will count the working week, from 9:00 to 17:30. Outside of these times (and any Public Holidays entered) the elapse time will not be counted.
Click OK to save and return to the main dashboard.
For more information, see Your Company Settings.
Still haven’t found what you’re looking for? Contact firstname.lastname@example.org