Crane firm hoists House

service desk software

July 1, 2010

Blog

IT Service Management software specialist House-on-the-Hill has received a further lift by signing up truck loader crane manufacturer Fassi UK.

Fassi, UK arm of the Italian company which produces more than 9,500 cranes each year and sells them on five continents, will use House-on-the-Hill’s SupportDesk tool to manage and process calls from customers, service points and dealers administering its warranty system.

I chose SupportDesk because it was easy to customise to my requirements, is modular and easy to use, worked with Windows 7, and House-on-the-Hill is a UK company, said Managing Director Leigh Carter.

Fassi needed a new solution because its previous Help Desk software, bought from an American supplier, had been discontinued and was no longer supported.

Carter said he particularly liked Manchester-based SupportDesk’s knowledge base function which would enable less experienced members of the Fassi team to deal quickly and effectively with requests.

He described House-on-the-Hill’s customer support as very good. I had one technical hitch that was sorted within 10 minutes of the request.

Fassi UK Ltd, based in Warwick, was set up in 1979. Since then the company has grown steadily and is now well established with a national network of approved maindealers and service points.

Ian Broadhead, Managing Director of House-on-the-Hill, commented: We have hundreds of customers in more than 40 countries around the world but this latest customer takes us to new heights!

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