New SupportDesk Release – 2018 is here!
SupportDesk 2018 is here! The latest SupportDesk release: SupportDesk 2018, has been made...
GDPR, GDPR helpdesk, GDPR Service Desk, Software Release, SupportDesk 2018, supportdesk release
4 SupportDesk Solutions on G-Cloud 9
SupportDesk ITSM, FOI, FM and HR now listed on G-Cloud 9 G-Cloud 9 is the...
Cloud Helpdesk, G-Cloud 9, SaaS, SupportDesk in the Cloud
Help desk Software: Heighten Communication
Help desk software for heightening communication and the Customer Experience! Help desk software:...
Customer communication, customer portal, customer satisfaction, help desk software communication
Incident Management
Incident Management: Process Focus SupportDesk from House-on-the-Hill Software enables you to implement the perfect...
Incident Management
Problem Management
Problem Management: Process Focus SupportDesk enables the streamlined management of links between related Problem...
KEDB, Problem Incident Linking, Problem Management
Basics and Benefits of a Cloud Helpdesk
Basics and Benefits of a Cloud Helpdesk With so much of the IT...
Cloud Benefits, Cloud Helpdesk software, Cloud helpdesk solution, SaaS
Simple Ticket Logging
Simple Ticket Logging – House-on-the-Hill unveils new SupportDesk Foundation helpdesk package. Designed especially...
simple ticket logging, ticketing helpdesk, ticketing tool- SupportDesk Setup
Visit from Seplat Nigeria- Authentication
- Handler Mappings
- Default Document
- Installing SupportDesk WebServer Overview
- Prerequisites
- Overview
- Setting up the Database Connection
- Shortcut to the Application
- System Requirements
- System Requirements
- 2015
- 2016
- 2017
- 2018
- 2019
- Getting Started Checklist
- Request Information from other Departments
- Sending Emails
- Printing Letters
- Deadline Codes
- Exemption Codes
- Outcome Codes
- Status/Stage Codes (Workflow)
- Working Days
- What’s New
- Tabs
- Fields
- Sales Opportunities
- Contact Classifications
- Marketing Campaigns
- Additional Tabs
What’s New in SupportDesk- Using the Magnifying Glass or Binoculars Button
- Using the Search Box
- Selecting Fields
- Additional Tabs
- Operation
- Logging QuickCalls – WebGuests
- Logging QuickCalls – Service Desk Agents
- Dashboards
- Receiving Mail
- Email Configuration
- Sending Mail
- Email Configuration
- Sending Mail
- Receiving Mail
- Email Integration
- System Access
- Self Service
- Forms
- Workflow
- SLA Management
- Analysis Field
- Types of Tickets
- Categories
- Service Portfolio
- Logins
- Products and Assets
- Organisations, Customers and Contacts
- Folders
- Company Configuration
- Adding Customers with LDAP
Strong Passwords within SupportDesk- ">
Work Experience Week!- Canned Responses
Xero Integration
SITS 19 -Thank You from HotH!- Drag and Drop Dashboard Builder
HotH at SITS 2019!- Create SupportDesk Trial
- IT Service Management
- Customer Service Management
- Computer Aided Facilities Management
- FOI Request Management
SupportDesk 2018 – Style & Substance!- Drag-and-Drop Designer
- Self Service Portal
- Multilingual Help Desk
- All Features
- Reporting
- Real-Time KPI Monitor
Public Sector Solutions Expo 2018 – Manchester- Customer Login
- About SupportDesk
- Sign up for Newsletters
Managing IT Projects
Common Helpdesk Calls…
ServiceDesk Security Success!- Contact
- About
- Pricing
- New SupportDesk Release – 2018 is here!
House-on-the-Hill is 25!
Activities / Sub-Tasks
GDPR
The Best Customer Experience
Six Software Trial Sign-Ups in One!
Asset and Software Licence Management
Helpdesk Audit Trail
SLA Management
House-on-the-Hill Retains ISO 27001 Certification- 4 SupportDesk Solutions on G-Cloud 9
Automated Change Management system- QuickCalls
- Customer Portal Branding
- Help desk Software: Heighten Communication
- Customer Relationship Management
- Incident Management
SITS17
Customer Satisfaction Survey Tool- Problem Management
Drag and Drop Call Form Builder- Basics and Benefits of a Cloud Helpdesk
- Email Integration
- Financial Management
- Simple Ticket Logging
- Pricing
- Service Management at the Centre
SupportDesk 2017 – Software Preview!
Geolocation
Streamlined FOI Request Management
IT in Housing 2016
Enterprise Service Management
Supporting the Harvest Appeal
Jira Integration with SupportDesk
itSMF Conference 2016
Kanban Workboard- What Do I Need From a Service Desk Tool?
- KnowledgeBase for Known Errors
- 3 SupportDesk Solutions on G-Cloud 8!
KPI Monitor Real-Time Dashboard
The New SupportDesk is Here!
LDAP Integration
HotH Become M-SParc Partners
HotH Further Certifies ICT Defenses
Mobile Service Desk
SITS16 Service Desk IT Support Show
Multilingual Help Desk Support
Multilingual Service Desk
Knowledge Management Database
HotH @ itSMF Conference Oslo- Notes and Audit Trail
New Solution – Risk Management
Outlook 365 Add-In- Customer Testimonials
- Customer Case Studies
- Support: +44 (0) 161 449 7057
End of Year Review 2015!
Happy Holidays from HotH Software!
Planned Preventative Maintenance
House-on-the-Hill at ITSM15
Availability Management
Remote Desktop Support
Save Business Costs with SupportDesk
Service Portfolio Management
Remote Session Request Button- ISO 27001:2013
Maintaining a Healthy Helpdesk
Buy Help Desk Software – a buyer’s guide
Reports – QuickReport Designer- Resource Booking software
Service Desk and IT Support Show 2015
Self-Service Portal
Asset Lifecycle Management- Service Dashboard: a real-time view
Service Portfolio Management
SITS15 Service Desk IT Support Show- Service Request Buttons
Skype For Business Integration
SDI15
Telephony Integration
Timeline
Helpdesk Reporting Tool- SupportDesk on G Cloud 6
Customer Service Desk Software: Looking Forward- Timesheets and Expenses
Service Desk Software: HotH’s End of Year Review!
Incidents and Requests Service Desk
Mobile Service Desk
Drag and Drop Form Builder
Service Desk Software and Flexibility
Service Desk Process – Change Management
SupportDesk: Housing Helpdesk
SOCITM 2014 Conference
Support Desk 2014 is Here!
Manage Service Desk Finances- SupportDesk Case Studies
- Features
- Features and Integrations
- Managed Service Providers
- House-on-the-Hill
- IT Service Management
- Customer Service Management
- CAFM
- FOI, Case & Complaints
- About
- Managed Service Providers
- FOI, Case & Complaints
- Computer Aided Facilities Management
- Customer Service Management
- Solutions
- IT Service Management
Joining the HotH Helpdesk Family- Blog
Another great show at SITS14!
Come and say hi at SDI!
Twitter Integration
HotH at Cloud Expo Europe 2014- Workflow Engine
What makes the best Service Desk?
SupportDesk Enterprise listed on G-Cloud!
Shine Bright with SupportDesk Software
Healthy Retail Service Desk
Onto a winner for ITSM tools!
Newcastle United achieve service desk goals
Transport Museum streamline IT services
Advance and SupportDesk HR Helpdesk
Get the most from your help desk software!
Service Desk Processes and SupportDesk
SupportDesk 2013 Update
Service Desk Products
Human Resources help desk
MOS Move to On Demand Service Desk
Service Desk and IT Support Show 2013
UK Software Company is 20!
LSG Select HotH’s Cloud Service Desk
Christmas: A Time for Giving!
Help desk software for schools
Empower Customers: self service portal
Certero AssetStudio Integration
itSMF Software Tooling Forum
Pick n Mix fix at SDITS 2012!
Helpdesk software for charity NDCS
Enterprise Solutions Provider Partnership
IT Consulting Partner: Haytek
Service Desk Software Launched
Caravans, Cottages and Camping: Welcome to County Online Ltd
New Service Desk Software features
Helpdesk software for Housing
User Group, IT in Housing and other news
User Group 2011 – Evolving Your SupportDesk
FOI Request Management Tool- First Contact Resolution Reporting
- House News
- HotH User Group 2011
- New Software Solutions Partnership
- Graphical Workflow Designer
- House Bulletin August 2011: User Group, Taiwan Visit, New Customers and Tips & Tricks!
- Cloud service desk software
- Changeworks revolutionises IT Support with House-on-the-Hill
- House Bulletin June 2011: SupportDesk Customers Old and New
- House Bulletin May 2011: SupportDesk Enhancements, ITIL Qualifications, and New Residents
- SDITS 2011, HotH pictured in national newspaper The Independent
- House Bulletin March 2011 : New Residents, HotH IT Recycling, and SDITS Show 2011
- House Bulletin February 2011 : Profiles and New Residents
- You’d BETTer Believe it! House-on-the-Hill doing their homework for BETT, January 12th – 15th 2011
- IT in Housing Exhibition 2010
- Global Help Desk for Chemical firm
- ITSM User Group – SupportDesk
- SupportDesk fans after football club launch
- Salisbury Hospital prescribes SupportDesk for healthier IT
- itSMF UK boss to brief House guests on strategy
- A Speedy IT Service Desk
- Sport Wales’ fm help desk software
- Sport Wales' fm help desk software
- Crane firm hoists House
- FASSI select House-on-the-Hill
- House-on-the-Hill welcomes Meridian Marine on board.
- Energy training body EU Skills plugs into House software
- Help Desk software eases arthritis society’s IT pains
- Help Desk software eases arthritis society's IT pains
- SupportDesk in Government Technology
- House-on-the-Hill goes for treble at Craven Cottage
- Service Desk & IT Support Show 2010
- Baccalaureate staff have all the answers
- House-on-the-Hill hits the mark with top college
- Speedy Hire are happy with House-on-the-Hill
- Waste not, want not – Recycling leader upgrades service desk
- Medical researchers find solution for better IT support
- Customer service flying higher at Stansted council
- SAP leader’s clients welcome House calls
- Be the people’s champion, SDI Chairman tells House-on-the-Hill group
- Accord joins Hill’s housing list
- Fund manager invests in software from straight talking House-on-the-Hill
- Kendall is House guest for Service and Support Week
- Keeping the drama out of casualty – how a combined team monitors NHS Forth Valley’s IT heartbeat
- Keeping the drama out of casualty – how a combined team monitors NHS Forth Valley's IT heartbeat
- Mike talks Request Fulfillment in VitAL Magazine
- Homes trio move up to House-on-the-Hill
- National Gallery displays art of the Help Desk
- Sweet spot the difference for class act at Harrow
- New tool helps Speedy build up IT performance
- Charity workers skills get learning boost from House-on-the-Hill
College staff win better results with new service tool
Healthcare data firm chooses House-on-the-Hill for NHS support
Service management tool delivers the goods for hospital patients
Brighter service management at House-on-the-Hill
House-on-Hill expands in Baltic states
Customer Survey 2009: The results are in!
Welcome to recent new customer Beowulf Technologies in Boiling Springs
House-trained Pet fetches better behaved IT
Animal Health farms out software support to House-on-the-Hill
Western Banks on House-on-the-Hill for IT Support
New Forest gets new Service Desk software – and a tree!
Elephant takes House to Vegas
House-on-the-Hill suits Tie Rack- Housing trust takes software line on crime-busting
- Software licencing systems often ineffective, industry survey finds
- Email blitz giving IT staff information overload
- Council’s IT drive leads to House-on-the-Hill
- Council's IT drive leads to House-on-the-Hill
- House-on-the-Hill dedicates woodland to customers
- SupportDesk Green nominated for 2008 award
Top casino operator takes no gamble with IT Support choice
Top tech college moves up to the Hill- “Highly Competitive” says Network Computing Magazine
- "Highly Competitive" says Network Computing Magazine
- Top College awards House points
BT retail arm is sold on new Service Desk Solution- Housing group moves from in-house to House
- House-on-the-Hill wins support on three continents
- House-on-the-Hill Ltd receives PinkVerify Service Support certification
- House-on-the-Hill goes green to cut energy levels
- School Service puts House-on-the-Hill top of the clas
- No-Software Help Desk ticketing system
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