">

Compare All Solutions

  • Drag and Drop Dashboard Builder
  • Mobile Service Desk
  • Self-Service Portal
  • Customer Portal Branding
  • kanbanKanban Workboard
  • SupportDesk 2020 Upgrade!
  • Timeline
  • Workflow Engine
  • A 20 Year HotH Anniversary!
  • Reports Designer
  • KPI Monitor Real-Time Dashboard
  • QuickCalls
  • Notes and Audit Trail
  • Activities / Sub-Tasks
  • Planned Preventative Maintenance
  • Engineers Location Map
  • Automated Change Management system
  • Asset and Software Licence Management
  • Financial Management
  • Service Portfolio Management
  • Customer Relationship Management
  • Service Request Buttons
  • Resource Booking software
  • Product Comparison
  • Geolocation
  • Sign up for Newsletters
  • Multilingual Help Desk Support
  • Customer Satisfaction Survey Tool
  • 2020
  • Timesheets and Expenses
  • Canned Responses
  • Remote Desktop Support
  • Remote Session Request Button
  • 2.6 Challenge – THE RESULTS!
  • Microsoft Teams Integration
  • HotH’s 2.6 Challenge!
  • House Chat
  • Helping the Homeless
  • Outlook 365 Add-In
  • Telephony Integration
  • Twitter Integration
  • Make a House a Home
  • Jira Integration with SupportDesk
  • Xero Integration
  • House-on-the-Hill Library
  • 2019
  • 2020
  • 2019
  • The Today Page
  • Logging a Ticket
  • Chat
  • SupportDesk Chat
  • SupportDesk Setup
  • Visit from Seplat Nigeria
  • Authentication
  • Handler Mappings
  • Default Document
  • Installing SupportDesk WebServer Overview
  • Prerequisites
  • Overview
  • Setting up the Database Connection
  • Shortcut to the Application
  • System Requirements
  • System Requirements
  • 2015
  • 2016
  • 2017
  • 2018
  • What’s New
  • Getting Started Checklist
  • Request Information from other Departments
  • Sending Emails
  • Printing Letters
  • Deadline Codes
  • Exemption Codes
  • Outcome Codes
  • Status/Stage Codes (Workflow)
  • Working Days
  • Tabs
  • Sales Opportunities
  • Contact Classifications
  • Marketing Campaigns
  • Additional Tabs
  • What’s New in SupportDesk
  • Using the Magnifying Glass or Binoculars Button
  • Using the Search Box
  • Selecting Fields
  • Additional Tabs
  • Operation
  • Logging QuickCalls – WebGuests
  • Logging QuickCalls – Service Desk Agents
  • Dashboards
  • Receiving Mail
  • Email Configuration
  • Sending Mail
  • Email Configuration
  • Sending Mail
  • Receiving Mail
  • Email Integration
  • System Access
  • Self Service
  • Forms
  • Status
  • Priority
  • Type
  • Service Level Management
  • Service Portfolio
  • Logins
  • Products and Assets
  • Organisations, Customers and Contacts
  • Folders
  • Company Configuration
  • Adding Customers with LDAP
  • ">
  • Work Experience Week!
  • SITS 19 -Thank You from HotH!
  • HotH at SITS 2019!
  • Create SupportDesk Trial
  • IT Service Management
  • Customer Service Management
  • Computer Aided Facilities Management
  • FOI Request Management
  • SupportDesk 2018 – Style & Substance!
  • Public Sector Solutions Expo 2018 – Manchester
  • Customer Login
  • About House-on-the-Hill
  • Managing IT Projects
  • helpdesk softwareCommon Helpdesk Calls…
  • servicedesk securityServiceDesk Security Success!
  • Contact
  • About
  • Pricing
  • service desk softwareNew SupportDesk Release – 2018 is here!
  • House-on-the-Hill is 25!
  • GDPRGDPR
  • The Best Customer Experience
  • Free Helpdesk Software TrialSix Software Trial Sign-Ups in One!
  • Helpdesk Audit Trail
  • Breach notificationsSLA Management
  • House-on-the-Hill Retains ISO 27001 Certification
  • service desk software on G-Cloud4 SupportDesk Solutions on G-Cloud 9
  • help desk communicationHelp desk Software: Heighten Communication
  • Incident Management
  • SITS17SITS17
  • Problem Management
  • Drag and Drop Call Form Builder
  • saas helpdesk cloud service deskBasics and Benefits of a Cloud Helpdesk
  • Email Integration
  • simple ticket loggingSimple Ticket Logging
  • Pricing
  • saas helpdesk cloud service deskService Management at the Centre
  • SupportDesk 2017 – Software Preview!
  • Streamlined FOI Request Management
  • IT in housing 2016 service deskIT in Housing 2016
  • enterprise service management softwareEnterprise Service Management
  • Supporting the Harvest Appeal
  • itsm16itSMF Conference 2016
  • saas helpdesk cloud service deskWhat Do I Need From a Service Desk Tool?
  • service desk software on G-Cloud3 SupportDesk Solutions on G-Cloud 8!
  • Whats New in House-on-the-Hill 2020
  • The New SupportDesk is Here!
  • LDAP Integration
  • M-SParc partnersHotH Become M-SParc Partners
  • ICT Defence Security helpdesk softwareHotH Further Certifies ICT Defenses
  • SITS16 Service Desk IT Support Show
  • Multilingual Service Desk
  • problem management knowledgebaseKnowledge Management Database
  • itsmf conference 2016 OsloHotH @ itSMF Conference Oslo
  • risk management software solutionNew Solution – Risk Management
  • Customer Testimonials
  • Customer Case Studies
  • Support: +44 (0) 161 449 7057
  • End of Year Review 2015!
  • hoth softwareHappy Holidays from HotH Software!
  • itsm15House-on-the-Hill at ITSM15
  • servicedesk securityAvailability Management
  • business costs softwareSave Business Costs with SupportDesk
  • service portfolio managementService Portfolio Management
  • ISO 27001:2013
  • healthy helpdeskMaintaining a Healthy Helpdesk
  • buy help desk softwareBuy Help Desk Software – a buyer’s guide
  • service desk and it support showService Desk and IT Support Show 2015
  • asset lifecycle managementAsset Lifecycle Management
  • Service Dashboard: a real-time view
  • SITS15SITS15 Service Desk IT Support Show
  • Service Desk Software at SDI15SDI15
  • helpdesk reporting tool softwareHelpdesk Reporting Tool
  • service desk software on G-CloudSupportDesk on G Cloud 6
  • Customer Service Desk Software: Looking Forward
  • Service Desk Software: HotH’s End of Year Review!
  • Incidents and Requests Service Desk
  • Mobile Service Desk
  • Drag and Drop Form Builder
  • Workflow EngineService Desk Software and Flexibility
  • change management paperless votingService Desk Process – Change Management
  • SupportDesk: Housing Helpdesk
  • SOCITM 2014 Conference
  • Support Desk 2014 is Here!
  • online expenses managementManage Service Desk Finances
  • Case Studies
  • Features
  • Features and Integrations
  • House-on-the-Hill
  • House-on-the-Hill Software Pricing Models
  • Pricing & Features
  • IT Service Management
  • Customer Service Management
  • CAFM
  • FOI, Case & Complaints
  • Solutions
  • About
  • FOI, Case & Complaints

    Automate the processing of FOI, DPA, EIR, SAR, Information Governance & Complaints

    ">

    FOI, Case & Complaints

    Automate the processing of FOI, DPA, EIR, SAR, Information Governance & Complaints

  • Computer Aided Facilities Management

    Software to help keep your properties well maintained and safe

    ">

    Computer Aided Facilities Management

    Software to help keep your properties well maintained and safe

  • Customer Service Management

    Support your Customers with House-on-the-Hill CSM service desk solution

    ">

    Customer Service Management

    Support your Customers with House-on-the-Hill CSM service desk solution

  • Solutions
  • IT Service Management

    A versatile service desk solution to help you deliver great IT support

    ">

    IT Service Management

    A versatile service desk solution to help you deliver great IT support

  • Joining the HotH Helpdesk Family
  • Blog
  • Another great show at SITS14!
  • SDI service management softwareCome and say hi at SDI!
  • HotH at Cloud Expo Europe 2014
  • What makes the best Service Desk?
  • SupportDesk Enterprise listed on G-Cloud!
  • supportdesk softwareShine Bright with SupportDesk Software
  • retail service desk ITSMHealthy Retail Service Desk
  • ITSM for casinoOnto a winner for ITSM tools!
  • service desk goalsNewcastle United achieve service desk goals
  • museum streamline IT servicesTransport Museum streamline IT services
  • hr helpdeskAdvance and SupportDesk HR Helpdesk
  • Get the most from your help desk software!
  • Service Desk Processes and SupportDesk
  • SupportDesk 2013 Update
  • Service Desk Products
  • HR help deskHuman Resources help desk
  • MOS Move to On Demand Service Desk
  • Service Desk and IT Support Show 2013
  • UK software companyUK Software Company is 20!
  • LSG Select HotH’s Cloud Service Desk
  • Christmas: A Time for Giving!
  • help desk software for schoolsHelp desk software for schools
  • self service portalEmpower Customers: self service portal
  • Certero AssetStudio Integration
  • itsmfitSMF Software Tooling Forum
  • Pick n Mix fix at SDITS 2012!
  • Helpdesk software for charity NDCS
  • Enterprise Solutions Provider Partnership
  • IT Consulting Partner: Haytek
  • service desk software launchedService Desk Software Launched
  • Caravans, Cottages and Camping: Welcome to County Online Ltd
  • New Service Desk Software features
  • Helpdesk software for Housing
  • User Group, IT in Housing and other news
  • User Group 2011 – Evolving Your SupportDesk
  • foi request management toolFOI Request Management Tool
  • service desk softwareFirst Contact Resolution Reporting
  • service desk softwareHouse News
  • service desk softwareHotH User Group 2011
  • service desk softwareNew Software Solutions Partnership
  • service desk softwareGraphical Workflow Designer
  • service desk softwareHouse Bulletin August 2011: User Group, Taiwan Visit, New Customers and Tips & Tricks!
  • service desk softwareCloud service desk software
  • service desk softwareChangeworks revolutionises IT Support with House-on-the-Hill
  • service desk softwareHouse Bulletin June 2011: SupportDesk Customers Old and New
  • service desk softwareHouse Bulletin May 2011: SupportDesk Enhancements, ITIL Qualifications, and New Residents
  • service desk softwareSDITS 2011, HotH pictured in national newspaper The Independent
  • service desk softwareHouse Bulletin March 2011 : New Residents, HotH IT Recycling, and SDITS Show 2011
  • service desk softwareHouse Bulletin February 2011 : Profiles and New Residents
  • service desk softwareYou’d BETTer Believe it! House-on-the-Hill doing their homework for BETT, January 12th – 15th 2011
  • service desk softwareIT in Housing Exhibition 2010
  • service desk softwareGlobal Help Desk for Chemical firm
  • service desk softwareITSM User Group – SupportDesk
  • service desk softwareSupportDesk fans after football club launch
  • service desk softwareSalisbury Hospital prescribes SupportDesk for healthier IT
  • service desk softwareitSMF UK boss to brief House guests on strategy
  • service desk softwareA Speedy IT Service Desk
  • service desk softwareSport Wales’ fm help desk software
  • service desk softwareSport Wales' fm help desk software
  • service desk softwareCrane firm hoists House
  • service desk softwareFASSI select House-on-the-Hill
  • service desk softwareHouse-on-the-Hill welcomes Meridian Marine on board.
  • service desk softwareEnergy training body EU Skills plugs into House software
  • service desk softwareHelp Desk software eases arthritis society’s IT pains
  • service desk softwareHelp Desk software eases arthritis society's IT pains
  • service desk softwareSupportDesk in Government Technology
  • service desk softwareHouse-on-the-Hill goes for treble at Craven Cottage
  • service desk softwareService Desk & IT Support Show 2010
  • service desk softwareBaccalaureate staff have all the answers
  • service desk softwareHouse-on-the-Hill hits the mark with top college
  • service desk softwareSpeedy Hire are happy with House-on-the-Hill
  • service desk softwareWaste not, want not – Recycling leader upgrades service desk
  • service desk softwareMedical researchers find solution for better IT support
  • service desk softwareCustomer service flying higher at Stansted council
  • service desk softwareSAP leader’s clients welcome House calls
  • service desk softwareBe the people’s champion, SDI Chairman tells House-on-the-Hill group
  • service desk softwareAccord joins Hill’s housing list
  • service desk softwareFund manager invests in software from straight talking House-on-the-Hill
  • service desk softwareKendall is House guest for Service and Support Week
  • service desk softwareKeeping the drama out of casualty – how a combined team monitors NHS Forth Valley’s IT heartbeat
  • service desk softwareKeeping the drama out of casualty – how a combined team monitors NHS Forth Valley's IT heartbeat
  • service desk softwareMike talks Request Fulfillment in VitAL Magazine
  • service desk softwareHomes trio move up to House-on-the-Hill
  • service desk softwareNational Gallery displays art of the Help Desk
  • service desk softwareSweet spot the difference for class act at Harrow
  • service desk softwareNew tool helps Speedy build up IT performance
  • service desk softwareCharity workers skills get learning boost from House-on-the-Hill
  • College staff win better results with new service tool
  • Healthcare data firm chooses House-on-the-Hill for NHS support
  • Service management tool delivers the goods for hospital patients
  • Brighter service management at House-on-the-Hill
  • House-on-Hill expands in Baltic states
  • Customer Survey 2009: The results are in!
  • Welcome to recent new customer Beowulf Technologies in Boiling Springs
  • House-trained Pet fetches better behaved IT
  • Animal Health farms out software support to House-on-the-Hill
  • Western Banks on House-on-the-Hill for IT Support
  • New Forest gets new Service Desk software – and a tree!
  • Elephant takes House to Vegas
  • House-on-the-Hill suits Tie Rack
  • service desk softwareHousing trust takes software line on crime-busting
  • service desk softwareSoftware licencing systems often ineffective, industry survey finds
  • service desk softwareEmail blitz giving IT staff information overload
  • service desk softwareCouncil’s IT drive leads to House-on-the-Hill
  • service desk softwareCouncil's IT drive leads to House-on-the-Hill
  • service desk softwareHouse-on-the-Hill dedicates woodland to customers
  • service desk softwareSupportDesk Green nominated for 2008 award
  • Top casino operator takes no gamble with IT Support choice
  • Top tech college moves up to the Hill
  • service desk software“Highly Competitive” says Network Computing Magazine
  • service desk software"Highly Competitive" says Network Computing Magazine
  • service desk softwareTop College awards House points
  • BT retail arm is sold on new Service Desk Solution
  • service desk softwareHousing group moves from in-house to House
  • service desk softwareHouse-on-the-Hill wins support on three continents
  • service desk softwareHouse-on-the-Hill Ltd receives PinkVerify Service Support certification
  • service desk softwareHouse-on-the-Hill goes green to cut energy levels
  • service desk softwareSchool Service puts House-on-the-Hill top of the clas
  • service desk softwareNo-Software Help Desk ticketing system
  • Service Desk Software Blog