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  • Whats New’s New in House-on-the-Hill
  • Support: +44 (0) 161 449 7057
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  • SupportDesk Enterprise listed on G-Cloud!
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  • Pick n Mix fix at SDITS 2012!
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  • IT Consulting Partner: Haytek
  • Service Desk Software Launched
  • Caravans, Cottages and Camping: Welcome to County Online Ltd
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  • service desk softwareHouse Bulletin August 2011: User Group, Taiwan Visit, New Customers and Tips & Tricks!
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  • service desk softwareChangeworks revolutionises IT Support with House-on-the-Hill
  • service desk softwareHouse Bulletin June 2011: SupportDesk Customers Old and New
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  • service desk softwareYou’d BETTer Believe it! House-on-the-Hill doing their homework for BETT, January 12th – 15th 2011
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  • service desk softwareitSMF UK boss to brief House guests on strategy
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  • service desk softwareSport Wales’ fm help desk software
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  • service desk softwareCrane firm hoists House
  • service desk softwareFASSI select House-on-the-Hill
  • service desk softwareHouse-on-the-Hill welcomes Meridian Marine on board.
  • service desk softwareEnergy training body EU Skills plugs into House software
  • service desk softwareHelp Desk software eases arthritis society’s IT pains
  • service desk softwareHelp Desk software eases arthritis society's IT pains
  • service desk softwareSupportDesk in Government Technology
  • service desk softwareHouse-on-the-Hill goes for treble at Craven Cottage
  • service desk softwareService Desk & IT Support Show 2010
  • service desk softwareBaccalaureate staff have all the answers
  • service desk softwareHouse-on-the-Hill hits the mark with top college
  • service desk softwareSpeedy Hire are happy with House-on-the-Hill
  • service desk softwareWaste not, want not – Recycling leader upgrades service desk
  • service desk softwareMedical researchers find solution for better IT support
  • service desk softwareCustomer service flying higher at Stansted council
  • service desk softwareSAP leader’s clients welcome House calls
  • service desk softwareBe the people’s champion, SDI Chairman tells House-on-the-Hill group
  • service desk softwareAccord joins Hill’s housing list
  • service desk softwareFund manager invests in software from straight talking House-on-the-Hill
  • service desk softwareKendall is House guest for Service and Support Week
  • service desk softwareKeeping the drama out of casualty – how a combined team monitors NHS Forth Valley’s IT heartbeat
  • service desk softwareKeeping the drama out of casualty – how a combined team monitors NHS Forth Valley's IT heartbeat
  • service desk softwareMike talks Request Fulfillment in VitAL Magazine
  • service desk softwareHomes trio move up to House-on-the-Hill
  • service desk softwareNational Gallery displays art of the Help Desk
  • service desk softwareSweet spot the difference for class act at Harrow
  • service desk softwareNew tool helps Speedy build up IT performance
  • service desk softwareCharity workers skills get learning boost from House-on-the-Hill
  • College staff win better results with new service tool
  • Healthcare data firm chooses House-on-the-Hill for NHS support
  • Service management tool delivers the goods for hospital patients
  • Brighter service management at House-on-the-Hill
  • House-on-Hill expands in Baltic states
  • Customer Survey 2009: The results are in!
  • Welcome to recent new customer Beowulf Technologies in Boiling Springs
  • House-trained Pet fetches better behaved IT
  • Animal Health farms out software support to House-on-the-Hill
  • Western Banks on House-on-the-Hill for IT Support
  • New Forest gets new Service Desk software – and a tree!
  • Elephant takes House to Vegas
  • House-on-the-Hill suits Tie Rack
  • service desk softwareHousing trust takes software line on crime-busting
  • service desk softwareSoftware licencing systems often ineffective, industry survey finds
  • service desk softwareEmail blitz giving IT staff information overload
  • service desk softwareCouncil’s IT drive leads to House-on-the-Hill
  • service desk softwareCouncil's IT drive leads to House-on-the-Hill
  • service desk softwareHouse-on-the-Hill dedicates woodland to customers
  • service desk softwareSupportDesk Green nominated for 2008 award
  • Top casino operator takes no gamble with IT Support choice
  • Top tech college moves up to the Hill
  • service desk software“Highly Competitive” says Network Computing Magazine
  • service desk software"Highly Competitive" says Network Computing Magazine
  • service desk softwareTop College awards House points
  • BT retail arm is sold on new Service Desk Solution
  • service desk softwareHousing group moves from in-house to House
  • service desk softwareHouse-on-the-Hill wins support on three continents
  • service desk softwareHouse-on-the-Hill Ltd receives PinkVerify Service Support certification
  • service desk softwareHouse-on-the-Hill goes green to cut energy levels
  • service desk softwareSchool Service puts House-on-the-Hill top of the clas
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  • Service Desk Software Blog
  • Hello!

    We would like to introduce you to a new  HotH Automation feature; a great way of routing your incoming emails to create and triage tickets with the correct categorisation. Lets keep your inbox Spring Clean all year round.

    Email Matching Filter Form

     

    We don’t make the rules…You do!

    HotH Automation allows you to create tickets automatically based on a subject match, or on a keyword match in the email body. You can also create rules for your self-service portal. A QuickTicket match will auto-populate relevant information such as Types, Status’, SLAs, Assignee and more.

    HotH Automation can also be used to calibrate your mailbox rules to ignore or delete an incoming email  – keep your inbox squeaky clean!

    Pssst – And whilst on the subject of email, we have had a number of urgent issues recently where mail has stopped working due to change in passwords.
    Please advise HotH if you plan to …Amend the password on your Email SMTP or POP3 serverSwitch to Azure AD or change the UPNBoth of these actions could potentially affect the smooth operation of your HotH system and you should take advice from us in advance. 

     

    House Music

    After last months reaction to our HotH 100 playlist, we are pleased to announce it will be a permanent feature. With International Jazz day fast approaching (30th April, but I’m sure you knew that already, right?!) Our House Music playlist is a collaboration of our JAZZ favourites that we have been listing to this month. Enjoy!

     

    Modern Ticketing with HotH Automation

    A Helping Hand - Our Christmas Charities

    It goes without saying that this year has been incredibly difficult for many individuals and businesses a-like. At House-on-the-Hill we feel humbled and fortunate to be able to fulfil our Social Values that we have been passionate and committed to for the last 25 years.

    This year we have kept our donations close to home and close to our heart. We are supporting causes around Manchester and with a little focus to our favourite pastime – footy!


    Our Christmas Charities 2020


    A Helping Hand - Our Christmas Charities Oscar at WDCAFC

    Operation Oscar!

    A very special cause we were able to support this year was Operation Oscar! Oscar is a young football fan that many of our employees have came to know at our local football team West Didsbury and Chorlton AFC. 6-year-old Oscar has cerebral Palsy and is raising funds for a life changing operation called SDR (Selective Dorsal Rhizotomy) which will potentially let him stand on his own two feet in future. This is a wonderful cause that you can learn more about here

    A Helping Hand - Our Christmas Charities. Booth Centre Mosaic

    The Booth Centre

    We have been supporting our friends at the Booth Centre for many years. Most people will spend this festive season unable to visit friends or family, many of us will be able to video call our loved ones, put up decorations and stock up on festive treats to make the best of an awful year. That is not an option for people who are homeless. The Booth Centre are planning a week of Christmas lunches and actives to support Manchester’s homeless and bring a little festive joy!  As we have been unable to collect items for the centre this year we have also donated 100 pairs of gloves for visitors this Christmas.

    Marcus Rashford Helping Handat Fareshare

    FareShare / Marcus Rashford

    Like many people across the UK we were touched by Marcus Rashford’s campaign with FareShare to tackle childhood hunger across the UK. It has been an incredibly tough year for many with an ever-increasing number of people unable to afford the food they need to feed their families and themselves. FareShare are working tirelessly to ensure families wont go hungry this Christmas.

    Celebrating Christmas at St Ann's hospice.

    St Ann’s Hospice Christmas Tree Donation

    St Ann’s Hospice cares for and helps thousands of patients, their families and carers every year who are affected by cancer and non-cancer life-limiting illnesses. The money raised will help the team prepare a very special Christmas for their residents after what has been a very difficult year.


    We would like to take this opportunity to wish you a Merry Christmas and a happy, healthy 2021!


    Seasonal Support Hours
    A Helping Hand - Our Christmas Charities. OUR SEASONAL SUPPORT HOURS

    A Helping Hand – Our Christmas Charities 2020

    This is where Self-Service and Automation becomes invaluable

    The mass adoption of “Work From Home” due to the international pandemic has forced new challenges onto IT service teams. 
    House-on-the-Hill has seen a migration from On-Premise solutions to our latest hosted platform and Self-Service Portals. 
    This mass migration of end-users working from home, led to an influx of access requests, new issues and on-demand information materials. This is where Self-Service and Automation becomes invaluable.
    By encouraging users to drive requests, actively research within a Knowledge Base and raise tickets, the workload on your service desk is alleviated.
    Mundane repeatable tasks can be automated which free up your agents to focus on more challenging tasks. 

    We want to make our House your Home

    We understand that an organisation’s image is integral and deliver a seamless brand jump into the portal. 
    Users are displayed with a suite of relatable interactions. “Create a ticket” for example. Clear and simple! 
    Other simple tasks include checking on the status of their tickets, sending an update or even closing their own tickets. Perhaps they resolved their issue by researching the Knowledge Base themselves.
    We provide a large Google style search bar that allows users to look up related articles and service requests. Other features of our portals include:

     

    Image of new user friendly portal

     

    . Live Service Portfolio updates
    . Live Bulletin / Newsfeed
    . Kanban (Trello Style)
    . Timeline
    . House Chat! 

    Service Requests & Automation

    The key to a slick service desk is automation. Behind every service request we allow you to pre-define categories, assign it to the correct team, generate email notifications and raise associate Change Requests.
    AND as of this summer 2020 we now allow easy email routing and automation all from within the platform. Hook up your mailbox, choose your keywords and watch the tickets magically get created with pre-populate fields. Such as Type, Status, Priority and Assignee.
    House-on-the-Hill comes with a suite of Service Requests out of the box. 

    . New Starter 
    . Leaver
    . Book a Holiday
    . Equipment Requests
    . Facilities issue
    . Password reset
    . To name a few!

    So to sum it up, we believe email and service request automation, beautifully branded portals, a comprehensive Knowledge Base and Chat will see your end-users self-serving their way into the future. 
    Allowing your agents to drive new innovations and allow your service to organically modernise.

    If your portal needs a refresh or you would like more information, please get in touch by contacting PeterBroadhead@houseonthehill.com

    Follow us on Twitter for more tips and updates 

    Why are organisations jumping to Self-Service and Automation?

    When considering illustrators for our website resign there was only one person we had in mind – London based Illustrator and Art Director Alex Mellon.

    I personally have been a fan of Alex’s work for many years, having had one of Alex’s pieces in every house I have ever lived in, it felt suitably apt that House-on-the-Hill should have its own Alex Mellon original! We were really drawn to Alex’s relationship with colour, his contemporary style and character development. From discussing our Mancunian musings (and insistence to feature a certain football ground) to producing the final animations, Alex was a dream to work with and his illustrations truly capture the diversity of our product and our customers.

    I’m sure you’ll agree our website has never looked better!



     

    You can discover more of Alex Mellon’s work on his website or by checking out his Instagram 

    Stephie @HotH

    A New Lick of Paint!

    What’s New

    Hello!

    We would like to introduce you to a new  HotH Automation feature; a great way of routing your incoming emails to create and triage tickets with the correct categorisation. Lets keep your inbox Spring Clean all year round.

    Email Matching Filter Form

     

    We don’t make the rules…You do!

    HotH Automation allows you to create tickets automatically based on a subject match, or on a keyword match in the email body. You can also create rules for your self-service portal. A QuickTicket match will auto-populate relevant information such as Types, Status’, SLAs, Assignee and more.

    HotH Automation can also be used to calibrate your mailbox rules to ignore or delete an incoming email  – keep your inbox squeaky clean!

    Pssst – And whilst on the subject of email, we have had a number of urgent issues recently where mail has stopped working due to change in passwords.
    Please advise HotH if you plan to …Amend the password on your Email SMTP or POP3 serverSwitch to Azure AD or change the UPNBoth of these actions could potentially affect the smooth operation of your HotH system and you should take advice from us in advance. 

     

    House Music

    After last months reaction to our HotH 100 playlist, we are pleased to announce it will be a permanent feature. With International Jazz day fast approaching (30th April, but I’m sure you knew that already, right?!) Our House Music playlist is a collaboration of our JAZZ favourites that we have been listing to this month. Enjoy!

     

    Modern Ticketing with HotH Automation

    A Helping Hand - Our Christmas Charities

    It goes without saying that this year has been incredibly difficult for many individuals and businesses a-like. At House-on-the-Hill we feel humbled and fortunate to be able to fulfil our Social Values that we have been passionate and committed to for the last 25 years.

    This year we have kept our donations close to home and close to our heart. We are supporting causes around Manchester and with a little focus to our favourite pastime – footy!


    Our Christmas Charities 2020


    A Helping Hand - Our Christmas Charities Oscar at WDCAFC

    Operation Oscar!

    A very special cause we were able to support this year was Operation Oscar! Oscar is a young football fan that many of our employees have came to know at our local football team West Didsbury and Chorlton AFC. 6-year-old Oscar has cerebral Palsy and is raising funds for a life changing operation called SDR (Selective Dorsal Rhizotomy) which will potentially let him stand on his own two feet in future. This is a wonderful cause that you can learn more about here

    A Helping Hand - Our Christmas Charities. Booth Centre Mosaic

    The Booth Centre

    We have been supporting our friends at the Booth Centre for many years. Most people will spend this festive season unable to visit friends or family, many of us will be able to video call our loved ones, put up decorations and stock up on festive treats to make the best of an awful year. That is not an option for people who are homeless. The Booth Centre are planning a week of Christmas lunches and actives to support Manchester’s homeless and bring a little festive joy!  As we have been unable to collect items for the centre this year we have also donated 100 pairs of gloves for visitors this Christmas.

    Marcus Rashford Helping Handat Fareshare

    FareShare / Marcus Rashford

    Like many people across the UK we were touched by Marcus Rashford’s campaign with FareShare to tackle childhood hunger across the UK. It has been an incredibly tough year for many with an ever-increasing number of people unable to afford the food they need to feed their families and themselves. FareShare are working tirelessly to ensure families wont go hungry this Christmas.

    Celebrating Christmas at St Ann's hospice.

    St Ann’s Hospice Christmas Tree Donation

    St Ann’s Hospice cares for and helps thousands of patients, their families and carers every year who are affected by cancer and non-cancer life-limiting illnesses. The money raised will help the team prepare a very special Christmas for their residents after what has been a very difficult year.


    We would like to take this opportunity to wish you a Merry Christmas and a happy, healthy 2021!


    Seasonal Support Hours
    A Helping Hand - Our Christmas Charities. OUR SEASONAL SUPPORT HOURS

    A Helping Hand – Our Christmas Charities 2020

    This is where Self-Service and Automation becomes invaluable

    The mass adoption of “Work From Home” due to the international pandemic has forced new challenges onto IT service teams. 
    House-on-the-Hill has seen a migration from On-Premise solutions to our latest hosted platform and Self-Service Portals. 
    This mass migration of end-users working from home, led to an influx of access requests, new issues and on-demand information materials. This is where Self-Service and Automation becomes invaluable.
    By encouraging users to drive requests, actively research within a Knowledge Base and raise tickets, the workload on your service desk is alleviated.
    Mundane repeatable tasks can be automated which free up your agents to focus on more challenging tasks. 

    We want to make our House your Home

    We understand that an organisation’s image is integral and deliver a seamless brand jump into the portal. 
    Users are displayed with a suite of relatable interactions. “Create a ticket” for example. Clear and simple! 
    Other simple tasks include checking on the status of their tickets, sending an update or even closing their own tickets. Perhaps they resolved their issue by researching the Knowledge Base themselves.
    We provide a large Google style search bar that allows users to look up related articles and service requests. Other features of our portals include:

     

    Image of new user friendly portal

     

    . Live Service Portfolio updates
    . Live Bulletin / Newsfeed
    . Kanban (Trello Style)
    . Timeline
    . House Chat! 

    Service Requests & Automation

    The key to a slick service desk is automation. Behind every service request we allow you to pre-define categories, assign it to the correct team, generate email notifications and raise associate Change Requests.
    AND as of this summer 2020 we now allow easy email routing and automation all from within the platform. Hook up your mailbox, choose your keywords and watch the tickets magically get created with pre-populate fields. Such as Type, Status, Priority and Assignee.
    House-on-the-Hill comes with a suite of Service Requests out of the box. 

    . New Starter 
    . Leaver
    . Book a Holiday
    . Equipment Requests
    . Facilities issue
    . Password reset
    . To name a few!

    So to sum it up, we believe email and service request automation, beautifully branded portals, a comprehensive Knowledge Base and Chat will see your end-users self-serving their way into the future. 
    Allowing your agents to drive new innovations and allow your service to organically modernise.

    If your portal needs a refresh or you would like more information, please get in touch by contacting PeterBroadhead@houseonthehill.com

    Follow us on Twitter for more tips and updates 

    Why are organisations jumping to Self-Service and Automation?

    When considering illustrators for our website resign there was only one person we had in mind – London based Illustrator and Art Director Alex Mellon.

    I personally have been a fan of Alex’s work for many years, having had one of Alex’s pieces in every house I have ever lived in, it felt suitably apt that House-on-the-Hill should have its own Alex Mellon original! We were really drawn to Alex’s relationship with colour, his contemporary style and character development. From discussing our Mancunian musings (and insistence to feature a certain football ground) to producing the final animations, Alex was a dream to work with and his illustrations truly capture the diversity of our product and our customers.

    I’m sure you’ll agree our website has never looked better!



     

    You can discover more of Alex Mellon’s work on his website or by checking out his Instagram 

    Stephie @HotH

    A New Lick of Paint!

    2020

    What’s New

    Hello!

    We would like to introduce you to a new  HotH Automation feature; a great way of routing your incoming emails to create and triage tickets with the correct categorisation. Lets keep your inbox Spring Clean all year round.

    Email Matching Filter Form

     

    We don’t make the rules…You do!

    HotH Automation allows you to create tickets automatically based on a subject match, or on a keyword match in the email body. You can also create rules for your self-service portal. A QuickTicket match will auto-populate relevant information such as Types, Status’, SLAs, Assignee and more.

    HotH Automation can also be used to calibrate your mailbox rules to ignore or delete an incoming email  – keep your inbox squeaky clean!

    Pssst – And whilst on the subject of email, we have had a number of urgent issues recently where mail has stopped working due to change in passwords.
    Please advise HotH if you plan to …Amend the password on your Email SMTP or POP3 serverSwitch to Azure AD or change the UPNBoth of these actions could potentially affect the smooth operation of your HotH system and you should take advice from us in advance. 

     

    House Music

    After last months reaction to our HotH 100 playlist, we are pleased to announce it will be a permanent feature. With International Jazz day fast approaching (30th April, but I’m sure you knew that already, right?!) Our House Music playlist is a collaboration of our JAZZ favourites that we have been listing to this month. Enjoy!

     

    Modern Ticketing with HotH Automation

    A Helping Hand - Our Christmas Charities

    It goes without saying that this year has been incredibly difficult for many individuals and businesses a-like. At House-on-the-Hill we feel humbled and fortunate to be able to fulfil our Social Values that we have been passionate and committed to for the last 25 years.

    This year we have kept our donations close to home and close to our heart. We are supporting causes around Manchester and with a little focus to our favourite pastime – footy!


    Our Christmas Charities 2020


    A Helping Hand - Our Christmas Charities Oscar at WDCAFC

    Operation Oscar!

    A very special cause we were able to support this year was Operation Oscar! Oscar is a young football fan that many of our employees have came to know at our local football team West Didsbury and Chorlton AFC. 6-year-old Oscar has cerebral Palsy and is raising funds for a life changing operation called SDR (Selective Dorsal Rhizotomy) which will potentially let him stand on his own two feet in future. This is a wonderful cause that you can learn more about here

    A Helping Hand - Our Christmas Charities. Booth Centre Mosaic

    The Booth Centre

    We have been supporting our friends at the Booth Centre for many years. Most people will spend this festive season unable to visit friends or family, many of us will be able to video call our loved ones, put up decorations and stock up on festive treats to make the best of an awful year. That is not an option for people who are homeless. The Booth Centre are planning a week of Christmas lunches and actives to support Manchester’s homeless and bring a little festive joy!  As we have been unable to collect items for the centre this year we have also donated 100 pairs of gloves for visitors this Christmas.

    Marcus Rashford Helping Handat Fareshare

    FareShare / Marcus Rashford

    Like many people across the UK we were touched by Marcus Rashford’s campaign with FareShare to tackle childhood hunger across the UK. It has been an incredibly tough year for many with an ever-increasing number of people unable to afford the food they need to feed their families and themselves. FareShare are working tirelessly to ensure families wont go hungry this Christmas.

    Celebrating Christmas at St Ann's hospice.

    St Ann’s Hospice Christmas Tree Donation

    St Ann’s Hospice cares for and helps thousands of patients, their families and carers every year who are affected by cancer and non-cancer life-limiting illnesses. The money raised will help the team prepare a very special Christmas for their residents after what has been a very difficult year.


    We would like to take this opportunity to wish you a Merry Christmas and a happy, healthy 2021!


    Seasonal Support Hours
    A Helping Hand - Our Christmas Charities. OUR SEASONAL SUPPORT HOURS

    A Helping Hand – Our Christmas Charities 2020

    This is where Self-Service and Automation becomes invaluable

    The mass adoption of “Work From Home” due to the international pandemic has forced new challenges onto IT service teams. 
    House-on-the-Hill has seen a migration from On-Premise solutions to our latest hosted platform and Self-Service Portals. 
    This mass migration of end-users working from home, led to an influx of access requests, new issues and on-demand information materials. This is where Self-Service and Automation becomes invaluable.
    By encouraging users to drive requests, actively research within a Knowledge Base and raise tickets, the workload on your service desk is alleviated.
    Mundane repeatable tasks can be automated which free up your agents to focus on more challenging tasks. 

    We want to make our House your Home

    We understand that an organisation’s image is integral and deliver a seamless brand jump into the portal. 
    Users are displayed with a suite of relatable interactions. “Create a ticket” for example. Clear and simple! 
    Other simple tasks include checking on the status of their tickets, sending an update or even closing their own tickets. Perhaps they resolved their issue by researching the Knowledge Base themselves.
    We provide a large Google style search bar that allows users to look up related articles and service requests. Other features of our portals include:

     

    Image of new user friendly portal

     

    . Live Service Portfolio updates
    . Live Bulletin / Newsfeed
    . Kanban (Trello Style)
    . Timeline
    . House Chat! 

    Service Requests & Automation

    The key to a slick service desk is automation. Behind every service request we allow you to pre-define categories, assign it to the correct team, generate email notifications and raise associate Change Requests.
    AND as of this summer 2020 we now allow easy email routing and automation all from within the platform. Hook up your mailbox, choose your keywords and watch the tickets magically get created with pre-populate fields. Such as Type, Status, Priority and Assignee.
    House-on-the-Hill comes with a suite of Service Requests out of the box. 

    . New Starter 
    . Leaver
    . Book a Holiday
    . Equipment Requests
    . Facilities issue
    . Password reset
    . To name a few!

    So to sum it up, we believe email and service request automation, beautifully branded portals, a comprehensive Knowledge Base and Chat will see your end-users self-serving their way into the future. 
    Allowing your agents to drive new innovations and allow your service to organically modernise.

    If your portal needs a refresh or you would like more information, please get in touch by contacting PeterBroadhead@houseonthehill.com

    Follow us on Twitter for more tips and updates 

    Why are organisations jumping to Self-Service and Automation?

    When considering illustrators for our website resign there was only one person we had in mind – London based Illustrator and Art Director Alex Mellon.

    I personally have been a fan of Alex’s work for many years, having had one of Alex’s pieces in every house I have ever lived in, it felt suitably apt that House-on-the-Hill should have its own Alex Mellon original! We were really drawn to Alex’s relationship with colour, his contemporary style and character development. From discussing our Mancunian musings (and insistence to feature a certain football ground) to producing the final animations, Alex was a dream to work with and his illustrations truly capture the diversity of our product and our customers.

    I’m sure you’ll agree our website has never looked better!



     

    You can discover more of Alex Mellon’s work on his website or by checking out his Instagram 

    Stephie @HotH

    A New Lick of Paint!

    2020

    2019

    What’s New

    Hello!

    We would like to introduce you to a new  HotH Automation feature; a great way of routing your incoming emails to create and triage tickets with the correct categorisation. Lets keep your inbox Spring Clean all year round.

    Email Matching Filter Form

     

    We don’t make the rules…You do!

    HotH Automation allows you to create tickets automatically based on a subject match, or on a keyword match in the email body. You can also create rules for your self-service portal. A QuickTicket match will auto-populate relevant information such as Types, Status’, SLAs, Assignee and more.

    HotH Automation can also be used to calibrate your mailbox rules to ignore or delete an incoming email  – keep your inbox squeaky clean!

    Pssst – And whilst on the subject of email, we have had a number of urgent issues recently where mail has stopped working due to change in passwords.
    Please advise HotH if you plan to …Amend the password on your Email SMTP or POP3 serverSwitch to Azure AD or change the UPNBoth of these actions could potentially affect the smooth operation of your HotH system and you should take advice from us in advance. 

     

    House Music

    After last months reaction to our HotH 100 playlist, we are pleased to announce it will be a permanent feature. With International Jazz day fast approaching (30th April, but I’m sure you knew that already, right?!) Our House Music playlist is a collaboration of our JAZZ favourites that we have been listing to this month. Enjoy!

     

    Modern Ticketing with HotH Automation

    A Helping Hand - Our Christmas Charities

    It goes without saying that this year has been incredibly difficult for many individuals and businesses a-like. At House-on-the-Hill we feel humbled and fortunate to be able to fulfil our Social Values that we have been passionate and committed to for the last 25 years.

    This year we have kept our donations close to home and close to our heart. We are supporting causes around Manchester and with a little focus to our favourite pastime – footy!


    Our Christmas Charities 2020


    A Helping Hand - Our Christmas Charities Oscar at WDCAFC

    Operation Oscar!

    A very special cause we were able to support this year was Operation Oscar! Oscar is a young football fan that many of our employees have came to know at our local football team West Didsbury and Chorlton AFC. 6-year-old Oscar has cerebral Palsy and is raising funds for a life changing operation called SDR (Selective Dorsal Rhizotomy) which will potentially let him stand on his own two feet in future. This is a wonderful cause that you can learn more about here

    A Helping Hand - Our Christmas Charities. Booth Centre Mosaic

    The Booth Centre

    We have been supporting our friends at the Booth Centre for many years. Most people will spend this festive season unable to visit friends or family, many of us will be able to video call our loved ones, put up decorations and stock up on festive treats to make the best of an awful year. That is not an option for people who are homeless. The Booth Centre are planning a week of Christmas lunches and actives to support Manchester’s homeless and bring a little festive joy!  As we have been unable to collect items for the centre this year we have also donated 100 pairs of gloves for visitors this Christmas.

    Marcus Rashford Helping Handat Fareshare

    FareShare / Marcus Rashford

    Like many people across the UK we were touched by Marcus Rashford’s campaign with FareShare to tackle childhood hunger across the UK. It has been an incredibly tough year for many with an ever-increasing number of people unable to afford the food they need to feed their families and themselves. FareShare are working tirelessly to ensure families wont go hungry this Christmas.

    Celebrating Christmas at St Ann's hospice.

    St Ann’s Hospice Christmas Tree Donation

    St Ann’s Hospice cares for and helps thousands of patients, their families and carers every year who are affected by cancer and non-cancer life-limiting illnesses. The money raised will help the team prepare a very special Christmas for their residents after what has been a very difficult year.


    We would like to take this opportunity to wish you a Merry Christmas and a happy, healthy 2021!


    Seasonal Support Hours
    A Helping Hand - Our Christmas Charities. OUR SEASONAL SUPPORT HOURS

    A Helping Hand – Our Christmas Charities 2020

    This is where Self-Service and Automation becomes invaluable

    The mass adoption of “Work From Home” due to the international pandemic has forced new challenges onto IT service teams. 
    House-on-the-Hill has seen a migration from On-Premise solutions to our latest hosted platform and Self-Service Portals. 
    This mass migration of end-users working from home, led to an influx of access requests, new issues and on-demand information materials. This is where Self-Service and Automation becomes invaluable.
    By encouraging users to drive requests, actively research within a Knowledge Base and raise tickets, the workload on your service desk is alleviated.
    Mundane repeatable tasks can be automated which free up your agents to focus on more challenging tasks. 

    We want to make our House your Home

    We understand that an organisation’s image is integral and deliver a seamless brand jump into the portal. 
    Users are displayed with a suite of relatable interactions. “Create a ticket” for example. Clear and simple! 
    Other simple tasks include checking on the status of their tickets, sending an update or even closing their own tickets. Perhaps they resolved their issue by researching the Knowledge Base themselves.
    We provide a large Google style search bar that allows users to look up related articles and service requests. Other features of our portals include:

     

    Image of new user friendly portal

     

    . Live Service Portfolio updates
    . Live Bulletin / Newsfeed
    . Kanban (Trello Style)
    . Timeline
    . House Chat! 

    Service Requests & Automation

    The key to a slick service desk is automation. Behind every service request we allow you to pre-define categories, assign it to the correct team, generate email notifications and raise associate Change Requests.
    AND as of this summer 2020 we now allow easy email routing and automation all from within the platform. Hook up your mailbox, choose your keywords and watch the tickets magically get created with pre-populate fields. Such as Type, Status, Priority and Assignee.
    House-on-the-Hill comes with a suite of Service Requests out of the box. 

    . New Starter 
    . Leaver
    . Book a Holiday
    . Equipment Requests
    . Facilities issue
    . Password reset
    . To name a few!

    So to sum it up, we believe email and service request automation, beautifully branded portals, a comprehensive Knowledge Base and Chat will see your end-users self-serving their way into the future. 
    Allowing your agents to drive new innovations and allow your service to organically modernise.

    If your portal needs a refresh or you would like more information, please get in touch by contacting PeterBroadhead@houseonthehill.com

    Follow us on Twitter for more tips and updates 

    Why are organisations jumping to Self-Service and Automation?

    When considering illustrators for our website resign there was only one person we had in mind – London based Illustrator and Art Director Alex Mellon.

    I personally have been a fan of Alex’s work for many years, having had one of Alex’s pieces in every house I have ever lived in, it felt suitably apt that House-on-the-Hill should have its own Alex Mellon original! We were really drawn to Alex’s relationship with colour, his contemporary style and character development. From discussing our Mancunian musings (and insistence to feature a certain football ground) to producing the final animations, Alex was a dream to work with and his illustrations truly capture the diversity of our product and our customers.

    I’m sure you’ll agree our website has never looked better!



     

    You can discover more of Alex Mellon’s work on his website or by checking out his Instagram 

    Stephie @HotH

    A New Lick of Paint!

    2018

    What’s New

    2019

    2020