Baccalaureate staff have all the answers

service desk software

May 6, 2010

Blog

International Baccalaureate staff are finding it easier to answer questions on financial matters thanks to the introduction of new service desk software.

The global education network has implemented House-on-the-Hill’s SupportDesk tool in its Finance department to manage queries from examiners, students and school staff. It replaces a manual system.

We expect to be able to manage those queries more easily, efficiently and effectively, said Business Analyst Graham White.

The Cardiff office of the International Baccalaureate, whose programmes are taught in some 3,000 schools to more than 500,000 students, was already using the House-on-the-Hill solution for IT Service Management and Customer Relationship Management but needed a separate system for its finance function for confidentiality reasons.

The new system is being used by members of the Finance department’s Accounts Payable team. Practical benefits include the ability to record, manage and track the status of queries, White added. ‘supportDesk will also allow us to generate useful reports.

Stay Updated

Category

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula Tredgett
Epping Forest

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula Tredgett
Epping Forest

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

‘The new system seems to be working really well for us and we’re enjoying it!’

Mitchell Waters
ICT Servicedesk Administrator
South Yorkshire Fire & Rescue

“There are lots of ticket management systems out there, but the customer service that we receive is outstanding, nothing is too much trouble, not question is too silly to ask, and the system does everything you would want it do. It’s a good price in a competitive market with exceptional customer service.”

Read the Epping Forest Case Study

Paula Tredgett
Epping Forest

“HotH’s knowledge is excellent and their ability to find solutions to even the most complicated requirements is second to none. I would recommend their services to anyone looking for a bespoke, fully functional and user-friendly service management software provider”

Read the Ascot Case Study

Andrea Ashurst
Ascot Services

“Great product, great service, very customisable”

Read the Covers Case Study

Tom Arundale
Covers