Baccalaureate staff have all the answers

service desk software

May 6, 2010


International Baccalaureate staff are finding it easier to answer questions on financial matters thanks to the introduction of new service desk software.

The global education network has implemented House-on-the-Hill’s SupportDesk tool in its Finance department to manage queries from examiners, students and school staff. It replaces a manual system.

We expect to be able to manage those queries more easily, efficiently and effectively, said Business Analyst Graham White.

The Cardiff office of the International Baccalaureate, whose programmes are taught in some 3,000 schools to more than 500,000 students, was already using the House-on-the-Hill solution for IT Service Management and Customer Relationship Management but needed a separate system for its finance function for confidentiality reasons.

The new system is being used by members of the Finance department’s Accounts Payable team. Practical benefits include the ability to record, manage and track the status of queries, White added. ‘supportDesk will also allow us to generate useful reports.

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