Servicedesk for Managed Service Providers

Provide first class service and increase productivity with SupportDesk for MSP,
designed for your environment

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Managed Service Providers Software

  • Managed Service Providers software: SupportDesk MSP service desk, enables you to efficiently manage multi-organisational environments, and route tickets to specific parties in an automated workflow.

MSP Ticket logging software

  • Enable Service Integration and Management (SIAM) with SupportDesk MSP, to ensure that service performance across multiple supplier folders is of the highest quality.
  • Powerful contract management enables you to stay up to date with contracts, finances, and record contract completion dates and calculate associated costs.

financial management

  • SupportDesk Mobile Helpdesk means that engineers working on customer sites can access the helpdesk from their touch screen mobile phone or tablet, check their assigned jobs and log and update tickets.

mobile helpdesk

  • Asset management allows for the detailed tracking of 3rd party and asset performance, with the capability to associate complex Service Level Agreements with customers and suppliers.

asset and software licence management

Identify and Analyse Trends

  • Automatically run reports at the touch of a button: create management reports to analyse the performance of assignees, suppliers, products and contracts with SupportDesk MSP’s QuickReport Designer.
  • Schedule reports to be sent to specific parties at pre-defined dates and times with the workflow engine.

MSP Contract report

 

  • Monitor Key Performance Indicatiors in Real-Time with the KPI Monitor.

KPI Monitor helpdesk dashboard

Make it Personal

  • Offer a personalised Service Catalogue so that customers can see at-a-glance status updates for their subscribed services.

service portfolio updates

  • The self-service portal allows customers and suppliers to track the progress of their logged tickets.
  • SupportDesk’s portal branding means that you can add company logos, colours and branding so that users can log in to personalised portal profiles.

Your Customers are the most important part of your business - provide them with the best support possible.

 

Riverside Group

"The product is really easy to use. Logging a call is such a simple and logical process" - IT Technical Support Manager Debbie Anacoura

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