Human Resources Helpdesk
- SupportDesk HR, is a Human Resources helpdesk with controlled access privileges, which can be used alongside HR tools, to ensure that the unique security aspects of HR calls and staff requests can be catered for.
- Create specific HR Request forms simply using the Drag and Drop Form Designer, for holiday requests, amendments to employee contracts, queries relating to benefits, logging absences, Leave Requests and more.
- HR Request Forms linked with QuickCalls ensure that Requests are logged with all relevant information and routed directly to the relevant departments automatically.
Make it Personal
- Personalised profile dashboards enable HR teams to see an instant overview of the current situation on the HR helpdesk.
Paperless, Online HR Request Submission
- Forms can be completed by staff members via the self-service portal, enabling complete paperless, on-line submission.
- The portal can also be used to keep Staff members updated with company news via a public Noticeboard, and to give access to useful guides, documents and Knowledge articles via an FAQs section.
- Schedule management reports to run at pre-defined times, with the ability to automatically print.
- Use human resources management software to guide sensitive issues such as disciplinary or grievances through your process ensuring all steps have been adhered to by configuring a mandatory workflow.
- Straight-forward configuration management capabilities mean that you can design your own workflow, edit email templates and set unique SLAs.
Read how Advance use SupportDesk Human Resources helpdesk for the management of staff issues