Human Resources Helpdesk

Provide the best service possible to your most valuable asset:
your employees, with SupportDesk HR Helpdesk


Human Resources Helpdesk

SupportDesk HR is now available on G-Cloud 9

  • SupportDesk HR, is a Human Resources helpdesk with controlled access privileges, which can be used alongside HR tools, to ensure that the unique security aspects of HR calls and staff requests can be catered for.
  • Create specific HR Request forms simply using the Drag and Drop Form Designer, for holiday requests, amendments to employee contracts, queries relating to benefits, logging absences, Leave Requests and more.

HR Request Software

  • HR Request Forms linked with QuickCalls ensure that Requests are logged with all relevant information and routed directly to the relevant departments automatically.

Make it Personal

  • Personalised profile dashboards enable HR teams to see an instant overview of the current situation on the HR helpdesk.

HR Dashboard

Paperless, Online HR Request Submission

  • Forms can be completed by staff members via the self-service portal, enabling complete paperless, on-line submission.

HR Maternity Leave Request form


  • The portal can also be used to keep Staff members updated with company news via a public Noticeboard, and to give access to useful guides, documents and Knowledge articles via an FAQs section.

hr staff portal

Identify Trends

  • Schedule management reports to run at pre-defined times, with the ability to automatically print.

hr reporting tool

Maintain Confidentiality

  • Use human resources management software to guide sensitive issues such as disciplinary or grievances through your process ensuring all steps have been adhered to by configuring a mandatory workflow.

Automate Emails

  • Straight-forward configuration management capabilities mean that you can design your own workflow, edit email templates and set unique SLAs.

hr email templates

Read how Advance use SupportDesk Human Resources helpdesk for the management of staff issues


"SupportDesk's HR Helpdesk alongside their HR System means that everything can be accounted for, and that all calls which are not logged within the HR System can be routed efficiently and quickly through the helpdesk"

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