Computer Aided Facilities Management

Keep your organisation well-maintained and productive. Manage Reactive Jobs, SLAs, PPM, Asset, Compliance, Quotes, Contract & Suppliers

Reactive Jobs

Reactive Jobs using SupportDesk allow engineers to be kept in-the-loop when working away from the office at customer sites. Call Forms can be created using the Drag & Drop Forms Designer, enabling the speedy logging of all FM Job Types, and ensuring accurate data capture.

Planned Preventative Maintenance

Enable the scheduling of repeat maintenance tasks and view interactive calendars displaying upcoming jobs, whether viewed by Inventory, Asset type or Login. Automatic notifications of scheduled jobs can be sent to assignees, customers and managers.

Contract & Supplier Management

With out Financial Management tools we enable businesses to manage costs, contracts and suppliers associated with the services provided to customers, all through the service desk.

Property Asset Management

SupportDesk CAFM allows you to enter your properties and associated assets which you can submit issues and job logging against.

Mobile Service Desk

SupportDesk’s mobile service desk allows engineers to access the work queue and to log, update and escalate work orders while working on customer sites.Touch-screen signature capture enables calls to be signed-off by Customers on the spot, and Photos can be added to jobs to display when damaged facilities have been repaired.

Self-Service Portal

Allow your users to raise jobs, search the knowledge base, read FAQs all within our self service portal. Our login-free portals also create a perfect area for information gathering. Plus you can brand the UI so seamlessly reflects your Business's identify.

Reservations Management

Use SupportDesk's interactive booking calendar to reserve rooms, equipment, avoid clashes and invite other users with this handy module. Unique Booking Forms can be created for each booking type, and Calendars display the block of time in which the resource is required.

Compliance Management

The ability to manage safety and work requests using custom built forms with our form designer.

Visitor Management

Allow users to register people visiting organisations at reception.

SupportDesk CAFM

Facilities Management Software for Computer Aided Facilities Management (CAFM), enables you to keep on top of all aspects of Property Management, from processing FM calls to scheduling Planned Preventative Maintenance, booking resources and managing Stock and Inventory.

Public sector organisation?

SupportDesk Computer Aided Facilities Management Software is available on the G-Cloud digital marketplace.



Real-time Reporting

Instantly view in real-time the jobs that are still open, and which Engineer they are assigned to with KPI Monitoring real-time dashboard.

Plan Ahead

With SupportDesk Facilities Management Software, you can plan for any circumstance that may affect your business’s infrastructure using Planned Preventative Maintenance, with drill-down calendars showing engineers an overview of upcoming and future jobs.

Manage Your Assets

Store all your Assets via fully customisable Forms. Report when Assets are due for renewal, upgrade and testing.

Reservation Management

Use SupportDesk's interactive booking calendar to reserve rooms, equipment and invite other users in this handy module.

SupportDesk CAFM

Facilities Management Software for Computer Aided Facilities Management (CAFM), enables you to keep on top of all aspects of Property Management, from processing FM calls to scheduling Planned Preventative Maintenance, booking resources and managing Stock and Inventory.

Real-time Reporting

Instantly view in real-time the jobs that are still open, and which Engineer they are assigned to with KPI Monitoring real-time dashboard

Plan Ahead

With SupportDesk Facilities Management Software, you can plan for any circumstance that may affect your business’s infrastructure using Planned Preventative Maintenance, with drill-down calendars showing engineers an overview of upcoming and future jobs.

Manage Your Assets

Store all your Assets via fully customisable Forms. Report when Assets are due for renewal, upgrade and testing.

Reservation Management

Use SupportDesk's interactive booking calendar to reserve rooms, equipment and invite other users in this handy module.