SupportDesk CSM, the Customer Service Management software solution from House-on-the-Hill, enables you to provide the highest level of service and support to your customer base, while improving communication and customer satisfaction.
Schedule service desk reports to display Customer Service Management data such as Assignee Performance, Tickets Logged by Customer and Priority, Contract Expiration dates etc.
Use the KPI monitor to display real-time performance statistics and identify which tickets are in danger of breaching SLA.
Sort the KPI monitor view by specific parameters in the Customer Service Management process, such as Assignee, Customer, Status, Type, Priority etc.
Create Customer Specific Forms
Create custom forms to capture essential information, such as equipment request, starter, mover, leaver forms. The Drag and Drop Form Builder allows you to create your own forms with unique functionality and workflows.