Customer Service Management
SupportDesk Customer Service Management Software enables customers to log, update and interrogate their own helpdesk calls via the web self-service portal.
KnowledgeBase/FAQs
Customers can also be offered the option to self-diagnose issues with access to Frequently Asked Questions: a specially screened area of your service desk KnowledgeBase.
Manage Customer Relationships
Customer Relationship Management with sophisticated formula editor and intuitive filtering enables the creation of effectively targeted campaigns, with Sales Opportunities to manage new prospects.
Create Customer Feedback Surveys
Identify which of the services you provide are performing best for your business by asking for feedback via Customer Satisfaction Surveys.
Monitor and Report on Performance
Schedule service desk reports to display Customer Service Management data such as Assignee Performance, Tickets Logged by Customer and Priority, Contract Expiration dates and more.
Create Customer Specific Forms
Create custom forms to capture essential information, such as equipment request, starter, mover, leaver forms. The Drag and Drop Form Builder allows you to create your own forms with unique functionality and workflows.
Customer Service Management
SupportDesk Customer Service Management Software enables customers to log, update and interrogate their own helpdesk calls via the web self-service portal.
KnowledgeBase/FAQs
Customers can also be offered the option to self-diagnose issues with access to Frequently Asked Questions: a specially screened area of your service desk KnowledgeBase.
Manage Customer Relationships
Customer Relationship Management with sophisticated formula editor and intuitive filtering enables the creation of effectively targeted campaigns, with Sales Opportunities to manage new prospects.
Create Customer Feedback Surveys
Identify which of the services you provide are performing best for your business by asking for feedback via Customer Satisfaction Surveys.
Monitor and Report on Performance
Schedule service desk reports to display Customer Service Management data such as Assignee Performance, Tickets Logged by Customer and Priority, Contract Expiration dates and more.
Create Customer Specific Forms
Create custom forms to capture essential information, such as equipment request, starter, mover, leaver forms. The Drag and Drop Form Builder allows you to create your own forms with unique functionality and workflows.
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