Make the Service Request process quick, easy and clear.

  • drag and drop forms designer

Description

Service Request Buttons

Display an attractive suite of service request buttons to your Customers via the self service portal.

Available in SupportDesk 2016, the new-look service request process displays attractive icons on the self-service portal Customer dashboard, giving details of available services. The icons link directly to unique QuickCall templates, streamlining the service request process, and ensuring the accurate capture of necessary data.

The new-look icons assist Customers in the identification of required services, and enhance the overall user experience of the self service portal, encouraging Customers to log service requests via the portal in favour of phoning the helpdesk.

*Available in SupportDesk 2016 **Requires Consultancy to set up ***Requires House Forms module.

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