Create tickets in SupportDesk straight from Microsoft Outlook.

  • Outlook Help desk Add on

Description

Outlook Help desk add on

Simplify service desk task management further by enabling help desk ticket creation in SupportDesk, straight from Outlook!

Download Outlook Help Desk Add On pdf:






Your Name

Your Email

Please note that by providing your email address we assume that you wish to be kept informed of SupportDesk related news and offerings. If this is not the case, please email us at support@houseonthehill.com and we will ensure that your email addess is removed from our contact list. Your email address will not be forwarded to any other parties.

With the Outlook Help desk Add-on, a SupportDesk icon will appear in your Outlook client. This offers functions to create and maintain service desk support tickets from received email messages. For use in Internet Explorer 11 onwards.

Create a SupportDesk help desk call from an Outlook email

Emails in Outlook that are deemed support issues or requests can be transcribed to the help desk manually, in readiness for support teams to begin following service desk process workflows. Alternatively, this process can be streamlined with the SupportDesk Outlook Help desk add on feature. With a click of a button, an email can be imported straight into SupportDesk with relevant fields being auto-populated, depending on pre-determined parameters.

Using the Outlook Add-In:

  • The User needs to be logged into the SupportDesk WebServer client in Internet Explorer 11.
  • In the Outlook client the User can highlight an email:
  • Then click on the “SupportDesk” tab in Outlook and then click on the “Add to SupportDesk” button:

Outlook helpdesk add in

  • This will open up a new call screen in the User’s existing SupportDesk WebServer session. The email address will be taken and matched to an existing User in SupportDesk.
  • If there is a match, then the details of this User will auto-populate the relevant fields on the call screen. The subject of the message will be put into the subject field of the call and the body of the message will be added as a call note after the call is submitted.

Streamline the support process, so that emails can be directly transformed into helpdesk tickets with the click of a button.

  • Create service desk tickets directly from Outlook emails.
  • No more manual transcribing of emails into service desk tickets.
  • Relevant help desk ticket fields are pre-populated according to the Outlook email content.
  • Choose which Outlook emails need to be created as service desk tickets.

Interested? Call us +44 (0) 161 427 8988

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