Multilingual help desk support
With SupportDesk’s multilingual help desk support functionality, you can give your analysts and support teams the power to choose their preferred language in which to view personal dashboards and tickets. This removes any language barriers and heightens communication, both internally and externally.
SupportDesk supports over thirty language translations, including Portuguese, Spanish, Norwegian, Welsh, French and German. The Self-Service Portal for end users and customers means that your customers can log in and receive the best support in their own language via the helpdesk, from anywhere in the world.
With Follow the Sun capability, tickets can be auto-routed between different groups around the world, based on daylight working hours. This means that 24 hour support can be provided worldwide: if one site has clocked off for the day, tickets can be routed to the next available location.
- Provide the best user experience possible for all of your customers across the globe by providing multi-language support
- Enable your support agents to choose their preferred language view on their service desk profile
- Follow-the-Sun capabilities route tickets to sites around the world based on daylight working hours
Supported Languages include:
Arabic, Bulgarian, Chinese Simplified, Chinese Traditional, Czech, Danish, Dutch,
Estonian, Finnish, French, German, Gujarati, Hebrew, Hindi, Hungarian,
Icelandic, Indonesian, Irish, Italian, Japanese, Latvian, Lithuanian,
Macedonian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian,
Slovak, Slovenian, Spanish, Swahili, Swedish, Thai, Turkish, Ukranian,
Urdu, Vietnamese, Welsh
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