New SupportDesk Release – 2018 is here!
SupportDesk 2018 is here! The latest SupportDesk release: SupportDesk 2018, has been made available early this year in order to allow for the deployment of...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Activities / Sub-Tasks
Help Desk Activities and Tasks Help desk ‘Activities’ or ‘Tasks’ can be logged on SupportDesk calls as additional tasks relating to the call itself. The Activity can be...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Helpdesk Audit Trail
Features of the helpdesk audit trail. The helpdesk audit trail is a chronological record of updates, changes and communications that have occured on a ticket, and...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Call Templates – QuickCalls
Helpdesk Call Template – QuickCalls A SupportDesk QuickCall is a helpdesk call template for creating a re-usable template for frequent or repeat incidents and requests. You can...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Customer Portal Branding
Customer Portal Branding Enhance the User Experience by creating unique Customer Self-Service Portal screens that display the company branding of each Customer that you support, using SupportDesk’s...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Help desk Software: Heighten Communication
Help desk software for heightening communication and the Customer Experience! Help desk software: it’s here to help! The help desk should provide a platform for...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Customer Relationship Management
Customer Relationship Management A fully integrated CRM system for the creation of targeted marketing campaigns and proactive tracking of sales opportunities, alongside service management and...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Customer Satisfaction Survey Tool
Customer Satisfaction Survey Tool SupportDesk’s Customer Satisfaction Survey Tool enables the creation of User Surveys, which can be accessed by your Customer via the web...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Drag and Drop Call Form Builder
Drag and Drop Call Form Builder Call Forms provide an extension of SupportDesk functionality by allowing you to build unique Forms for all types of...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Drag and Drop Dashboard Builder
Drag and Drop Dashboard Builder Service Dashboard functionality enables Customers and Managers of specific service desk processes, support groups or business areas to have an instant...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Business Areas
- Complaints Management
- Customer Service and Support
- Facilities Management
- Freedom of Information Management
- Human Resource Management
- IT Service Management
- Managed Service Providers
Feature Tags
- service desk reports
- KPI Monitor
- CRM
- helpdesk dashboard
- service desk processes
- Customer Portal Branding
- financial management software
- Multi-Language support
- Service Desk email
- Helpdesk newsfeed
- PC Auditor
- pc auditing software
- customer satisfaction survey tool
- online timesheets and expenses
- resource booking software
- planned preventative maintenance software
- help desk notes
- enterprise service management
- web helpdesk portal
- workflow engine
- enterprise service desk
- service desk
- Asset Management
- Integration
- LDAP Integration
- Social Media
- Jira
- Self Service
- software licence manager
- On-Site
- email integration
- drag and drop form builder
- mobile service desk
- On-Demand
- knowledge base for known errors
- customer portal
- SITS15
- GDPR Service Desk
- supportdesk in retail
- GDPR
- QuickCalls
- drag and drop
- retail service desk
- SaaS
- service desk and it support show
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