SupportDesk 2018 is here! The latest SupportDesk release: SupportDesk 2018, has been made available early this year in order to allow for the deployment of...
Help Desk Activities and Tasks Help desk ‘Activities’ or ‘Tasks’ can be logged on SupportDesk calls as additional tasks relating to the call itself. The Activity can be...
Features of the helpdesk audit trail. The helpdesk audit trail is a chronological record of updates, changes and communications that have occured on a ticket, and...
Helpdesk Call Template – QuickCalls A SupportDesk QuickCall is a helpdesk call template for creating a re-usable template for frequent or repeat incidents and requests. You can...
Customer Portal Branding Enhance the User Experience by creating unique Customer Self-Service Portal screens that display the company branding of each Customer that you support, using SupportDesk’s...
Help desk software for heightening communication and the Customer Experience! Help desk software: it’s here to help! The help desk should provide a platform for...
Customer Relationship Management A fully integrated CRM system for the creation of targeted marketing campaigns and proactive tracking of sales opportunities, alongside service management and...
Customer Satisfaction Survey Tool SupportDesk’s Customer Satisfaction Survey Tool enables the creation of User Surveys, which can be accessed by your Customer via the web...
Drag and Drop Call Form Builder Call Forms provide an extension of SupportDesk functionality by allowing you to build unique Forms for all types of...
Drag and Drop Dashboard Builder Service Dashboard functionality enables Customers and Managers of specific service desk processes, support groups or business areas to have an instant...