Kanban Workboard
Kanban Workboard for enhanced queue visualisation. SupportDesk’s Kanban Workboard enhances visualisation of tickets for your helpdesk agents by displaying ticket queues in a dynamic workboard...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Helpdesk Audit Trail
Features of the helpdesk audit trail. The helpdesk audit trail is a chronological record of updates, changes and communications that have occured on a ticket, and...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Help desk Software: Heighten Communication
Help desk software for heightening communication and the Customer Experience! Help desk software: it’s here to help! The help desk should provide a platform for...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Basics and Benefits of a Cloud Helpdesk
Basics and Benefits of a Cloud Helpdesk With so much of the IT world moving up into the Cloud, it is worthwhile exploring the benefits...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Skype For Business Integration
Skype for Business Integration with SupportDesk Generate a Skype session directly from a SupportDesk ticket. Do you have Customers who prefer face-to-face support sessions, but...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Service Request Buttons
Service Request Buttons Display an attractive suite of service request buttons to your Customers via the self-service portal. Service Request buttons displayed to end users...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Multilingual Help Desk Support
Multilingual help desk support With SupportDesk’s multilingual help desk support functionality, you can give your analysts and support teams the power to choose their preferred language in which to view...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Service Desk Reports
Run Service Desk reports at the touch of a button with SupportDesk’s QuickReport Designer tool. SupportDesk’s QuickReport Designer tool allows you to run instant html...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Availability Management
Availability Management Availability Management lets you provide the best support to your customers and staff- Availability Management functionality in SupportDesk enables you to keep track...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Drag and Drop Dashboard Builder
Drag and Drop Dashboard Builder Service Dashboard functionality enables Customers and Managers of specific service desk processes, support groups or business areas to have an instant...
- complaints-management
- customer-service-and-support
- facilities-management
- freedom-of-information-management
- human-resource-management
- it-service-management
- managed-service-providers
Business Areas
- Complaints Management
- Customer Service and Support
- Facilities Management
- Freedom of Information Management
- Human Resource Management
- IT Service Management
- Managed Service Providers
Feature Tags
- helpdesk dashboard
- PC Auditor
- pc auditing software
- web helpdesk portal
- CRM
- KPI Monitor
- Helpdesk newsfeed
- Customer Portal Branding
- service desk processes
- service desk reports
- workflow engine
- help desk notes
- certero assetstudio integration
- service desk goals
- Human resources helpdesk
- SupportDesk HR
- help desk activities
- planned preventative maintenance software
- customer satisfaction survey tool
- online timesheets and expenses
- resource booking software
- Service Desk email
- Multi-Language support
- On-Site
- Social Media
- Integration
- Jira
- software licence manager
- LDAP Integration
- Self Service
- service desk
- financial management software
- Asset Management
- mobile service desk
- customer portal
- On-Demand
- email integration
- knowledge base for known errors
- drag and drop form builder
- SITS15
- supportdesk in retail
- drag and drop
- retail service desk
- SaaS
- service desk and it support show
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