House-trained Pet fetches better behaved IT

CB

December 22, 2008

Pet Supermarket, America’s largest privately held chain of pet supply stores, has contracted House-on-the-Hill (www.houseonthehill.com) to help improve its IT support structure.

The company is using the Manchester-based specialist’s SupportDesk tool to log calls made to its new support centre and distribute them to the correct department for resolution.

The support centre, which is combined with Pet Supermarket’s customer service and VIP frequent buyer programme, was set up to service stores operational needs and answer questions.

We liked how user-friendly House-on-the-Hill’s software was to set up and use for our business needs, said Debbie Fittanto, Manager POS/Support Services.

Through SupportDesk we’re hoping to achieve better resolution on critical store and customer issues by having all issues logged and given to the correct department.

House-on-the-Hill’s support staff have been incredible and answer every question immediately, she added. They are professional and follow up to ensure satisfaction on every issue brought to them.

This is definitely one of our greatest pet projects! said House-on-the-Hill Director Trudy Broadhead. We’re looking forward to working doggedly with the Pet Supermarket team to make sure their products and service are backed up by efficient, effective and disciplined IT support.

Pet Supermarket is headquarted in Sunrise, Florida. Each of its 115 coast-to-coast stores offers more than 8,000 products.

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