Healthcare data and information management specialist Stalis has strengthened its customer service by implementing House-on-the-Hill’s SupportDesk software solution.
The Charlbury, Oxford-based company (www.stalis.com) is using the new tool to log all support calls, pre-go live issues and change requests by clients as well as logging internal calls.
Stalis Healthcare needed a new service management system as its previous tool, developed in-house, no longer met its growing requirements.
After viewing three other products we selected House-on-the-Hill as its system met most of our requirements, said Project Manager Terry Babst. We liked the way the system looked, and felt it was intuitive and easy for end users in Stalis and the NHS.
Among the benefits gained are greater control of Service Level Agreements, more accurate statistics, monitoring of Key Performance Indicators, and streamlining the recording and follow-up of calls.
Our customers are able to get reports, logging calls is easier and they can see the progress of the call and update it as required with the history already there, Babst added. House-on-the-Hill’s own customer service has been excellent.
Stalis provides tools and services to support National Health Service Trusts in data quality assessment, cleansing, migration and archiving.
Founded in 1993, Manchester-based House-on-the-Hill (www.houseonthehill.com) has customers in some 40 countries.