Powerful, quick, simple, ticket logging software. Tailor the way you want to create tickets.
Manage your whole property portfolio, jobs and keep your engineers on the road.
Help your team to provide quality customer support and use data driven decisions from reports and more.
Turn requests into fully audited cases that track Freedom of Information, Subject Access Requests, EIR, Discovery & more.
Making our house your organisation's digital home
Service Management
Integrations
Customisation
Facilities Management
To be a household name in helping organisations exceed customer expectations through
⚡super-charged service delivery ⚡
A small business running powerful service desk solutions
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Keep up to date with all that we do at HotH
Read how we helped businesses make our House, their Home
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Service Level Management is key to the analysis and reporting of tickets. It is used to categorise tickets in terms of their Type, Priority & Service Level Agreement, Status and Analysis of the ticket.
Tip: Use Fields & Extra Fields to rename Service Level Management fields to match your terminology.
Click the links below to learn more information:
Still haven’t found what you’re looking for? Contact documentation@houseonthehill.com
Get in touch and help will be on its way