Customer Survey 2009: The results are in! - House-on-the-Hill Service desk Software

Customer Survey 2009: The results are in!

CB

March 15, 2009

In 2008 we commissioned an independent survey to ascertain what our customers thought about House-on-the-Hill’s products and services. Below is an summary of the results:

  1. Percentages of those surveyed who would describe House-on-the-Hill as: Providing good value for money – 71.4% Having customers around the world – 22.9% Providing personal service – 65.7%
  2. On a scale of 1-10 (1 being very poor and 10 being excellent) respondents rated House-on-the-Hill’s support service as: Average score = 8.2/10 Roughly one in four respondents gave a Perfect 10 rating for this.
  3. Areas respondents believe House-on-the-Hill could improve: Customer service – 2.9%
    Product support – 5.7% Frequency of product upgrades – 17% Marketing presence – 31.4%
  4. 82% of those surveyed said House-on-the-Hill products were much or slightly cheaper than those supplied by competitors.

We like to take this opportunity to thank all those customers who took part in the survey and assure them that their feedback is very important to us. We’ll be actively addressing all suggestions received for improvement in the coming months.

Survey conducted by Scot PR.

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