Animal Health has chosen House-on-the-Hill to provide the software for its new dedicated internal IT Helpdesk.
The Helpdesk provides first line support for staff of Animal Health, an executive agency of the Department for Environment, Food and Rural Affairs (Defra). Infrastructure queries are passed on to IBM, which provides IT support across Defra. House-on-the-Hill’s SupportDesk solution will be used to log and manage queries received from 24 sites across the country.
Animal Health, which is primarily responsible for ensuring that farmed animals in Great Britain are healthy, disease-free and well looked after, also considered Heat which is in use within Defra. House on the Hill was selected partly because the tool exactly suited the scale of our Helpdesk and partly because of the competitive price, said Ann Nash of the agency’s Information Systems, Applications and Advice Centre.
We expect it to lead to more efficient and effective recording and handling of IT issues, and improved management information, she added. Our experience of House-on-the-Hill so far has been excellent.
One of the agency’s key roles is to implement government policies aimed at preventing or managing outbreaks of serious animal diseases, and in doing so support the farming industry, protect the welfare of farmed animals and safeguard public health from animal-borne disease.